Summary

Database and customer contact maintenance for the Merck GDGS Department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Point of contact for SKA, SMG, NCPDP, FACTS Org, DDD, and IMS Plan/Payer vendor loads�ensures data is loaded accurately and in a timely manner, by working with vendor and IS support staff.
Process assigned pending transactions from each vendor load in the appropriate time frame. Analyze incoming data through pending application for correct entry into the database.
Define and participate in Data Quality projects and complete assigned QA work by requested deadlines.
Participate in Data Quality projects and complete assigned QA work by requested deadlines.
Testing of changes to online features and functionality of CIMS and CM.
Identify and execute data quality initiatives within Customer Master and coordinate with IS support staff to define and execute clean-up routines.
Support the integration of systems and business areas to CIMS/CM by participating in the requirements definition and review process, and the execution of User Acceptance Testing of the IS delivered process/product.
Responsible for writing and maintaining department SOP�s related to organization work..
Research and investigate data discrepancies to ensure the most appropriate corrective actions are taken.
Train USHH personnel on the CIMS online system.
Customer validation in Medpro.

Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor Degree in business-related field or Equivalent
Minimum 3 years customer service experience
Previous experience in a related field or business area
Pharmaceutical industry and/or Distribution and business finance experience strongly preferred.
Familiarity with a variety of field concepts, practices and procedures; previous client services and/or account management experience helpful.
Basic understanding of Oracle/Relational Database; SQL skills.

Language Skills

Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer Skills
Ability to type a minimum of 35 words per minute (wpm), with a high degree of accuracy while talking, proficiency with Microsoft Office and to navigate and administer multiple systems, troubleshoot and extract data from the database(s).

Other Skills and Abilities

Must have strong oral and written communications and listening skills and proficient in prioritizing and managing multiple tasks and project management skills, including ability to work on multiple tasks and be able to prioritize among them.