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Company Overview 

If you are looking for an exciting career with a global company, consider CNH! With over 25,000 employees worldwide, we can offer many career opportunities for talented individuals.

Our global reach is unique in our industry. Our products are sold in about 160 markets and our employees work throughout the world in Europe, Latin America, North America, Asia, and Oceania. Working for a global leader provides the opportunity to develop an international mindset. CNH is truly a global company where careers and employees span borders and cultures.

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Job Description 

Job Description
Basic Function:


  • Core member of Multi-functional product support team.

  • Provide internal and external contacts with expert technical identification of CNH parts.

  • Serve as primary contact for North America Dealer network, other contacts include CNH sales, marketing and CNH field support employees. Not a consumer resource center.

  • Compose relevant, timely, complete and accurate part identification information for corrective action.


Responsibilities:


  • Take ownership of parts technical inquiries from contacts via phone and/or dealer portal electronic resource

  • Use a strategic process to deliver complete resolution to Contacts


    • Research incidents using available tools (where known solutions may exist)

    • Exceptional time management skill required to manage time constraints dictated by widely fluctuating  contact levels

    • Make appropriate inquiries and problem solving proposals where change is required

    • Structure solution to incidents consistent with CNH objectives, policies and procedures

    • Effectively explain resolution both in writing via electronic media Partech, and by accurate documentation of phone contacts for future reference within contact management system APPLIX.


  • Identify and escalate weaknesses and errors discovered in Parts Publications to improve Corporate Publications.

  • Determine validity of reported parts shipment errors by Parts Depots, submit issues to Depots for inspection and corrective action to ensure good part shipped

  • Participate in training activities(both formal and informal) to continue to develop a thorough understanding of CNH products and services



Requirements

  • BS/BA degree preferably within “Equipment Mechanization” or Engineering preferred.

  • 5 years of applicable Dealer experience preferably within Parts or Service is a plus


  • Knowledge of agricultural and or construction equipment, understanding of equipment markets


  • Excellence in PC Operation


  • Proficient with operation of various software programs


  • Solid interpersonal skills


  • Excellent communication skills


  • Ability to work in a cross functional highly collaborative environment


  • Preference will be given to candidates who have a desire for future transfer to other positions within Company (e.g. Technical in house and Field Service, Marketing, etc.)


  • Ability to read and understand engineering drawings a plus




Company Information
CNH, Case New Holland, is a world leader in the agricultural and construction equipment businesses.  Supported by about 11,500 dealers in 160 countries, CNH brings together the knowledge and heritage of its Case and New Holland brand families with the strength and resources of its worldwide commercial, industrial, product support and finance organizations.  CNH Global N.V., whose stock is listed at the New York Stock Exchange (NYSE:CNH), is a majority-owned subsidiary of Fiat S.p.A. (FIA.MI;NYSE:FIA).



CNH is an equal opportunity employer. The objective of the Company is to recruit, hire, train and promote into all job levels, the best qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information and any additional status protected by federal, state, provincial or local laws.

 


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