Customer Service XML Interface Analyst

Mission Statement
ScriptPro develops, provides and supports state-of-the-art, robotics-based management and workflow systems for pharmacies. ScriptPro is dedicated to helping pharmacies lower operating costs, reduce dispensing errors and maximize customer satisfaction. ScriptPro technology helps pharmacies operate efficiently, safely, and profitably so they can make the maximum contribution to the health care system.

Employment Philosophy
ScriptPro is the industry and world leader in pharmacy automation. We develop and provide pharmacy solutions that address 100% of the prescription fulfillment process. We are dedicated to producing pharmacy software and technology to advance the pharmacy industry. To achieve these goals we place a high priority on our relationships with employees, customers and vendors. We have a group of talented, motivated and loyal individuals who constitute a vibrant team. We value character and trustworthiness and cultivate a work environment that is conducive to creativity and excellence.

• Working on a Customer Service team of Interface, Network and Systems Security Analysts and interface developers on integration projects in support of ScriptPro's pharmacy automation and management system products.
• Implement/Support proprietary interfaces, connections between customers and ScriptPro systems, and third party interfaces
• Support multiple network configurations on customer systems
• Supporting remote access connectivity to/from customer systems
• Providing technical documentation to other customer service and training groups for procedure / training development
• Work with Technical Support Tiers and customers to resolve interface, network and security problems via ticketing system or ACD phone queue
• Document activities, time and actions associated with service requests and submit requests for software or process improvements based on service request findings.
• Assisting with the design of new interfaces and specification documents

Write and implement interfaces for new customer deployments

• Bachelor's Degree in a business technology or computer science discipline or an equivalent combination of education and experience
• 4+ years of XML development background combined with strong network experience
• Experience with scripting languages (Perl, VBScript, Windows Shell)
• Experience with markup languages such as HTML
• Experience MS SQL
• Strong ability to critically analyze and troubleshoot integration and network issues
• Deep understanding of TCP/IP and networking concepts (VLANs, protocols, topologies, cabling) specifically in MS Windows OS environments
• Project leadership skills with the ability to prioritize multiple requests, manage multiple tasks, and effective time management
• High level of motivation, , adaptability, and the enthusiasm to grow according to the demands of the position
• Ability to support flexible schedule in support of 7x24 clients, especially during on-call periods (approximately every 6 weeks).
• Ability to present technical ideas and issues utilizing visualization tools such as Visio and Power Point

Excellent customer service skills and a "can do" attitude