Customer Support Advisor

Description Murphy Tractor & Equipment Co, Inc, one of John Deere's largest construction equipment dealer organizations, is seeking a Customer Support Advisor/Representative. A Customer Support Advisor builds customer relationships by promoting parts and service sales. The Customer Support Advisor builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Essential Duties:

1. Performs follow-up calls at customer locations on complete goods and major parts and service sales.
2. Addresses customer concerns and furnishes timely remedies to effectively and satisfactorily resolve the specific issue(s).
3. Markets parts and service sales such as machine inspections, overhauls, standard job quotes and special parts promotions.
4. Provides limited technical support where applicable.
5. Profiles customer’s machines, vehicles and demographic information.
6. Participates in product presentations at customer clinics and meetings held outside the dealership.

Staffed by over 300 employees, the Murphy Tractor story is one of remarkable growth and unlimited potential. Since 1982, Murphy Tractor has expanded from 5 Kansas locations, to 16 locations throughout the mid-western states of Iowa, Kansas, Missouri and Nebraska. As one of John Deere's largest North American construction equipment dealers, Murphy Tractor is committed to being the product and support supplier of first choice by customers in the markets that use the products represented.

Requirements Candidates should have some technical knowledge of heavy contruction equipment, good oral and written communication skills and industry experience with involvement in activities such as sales, service, training or other related work.

Knowledge of database software, computer application systems and ability to use standard desktop load applications such as Microsoft Office and internet functions.

Clean driving record required.

1-3 yrs experience in related role a plus.

Salary based on experience. Commissions paid.

Resumes to: Fax 417-864-7577;
Murphy Tractor, 1401 S State Hwy MM, Springfield, MO 65802-7726;
email: [Click Here to Email Your Resumé]

We are proud to have you consider a career at Murphy Tractor & Equipment Co., Inc. Our success has been built on the foundation of trained individuals who are bound together as a great team and committed to superior customer support. A career should provide satisfaction and an opportunity to make a difference. At Murphy Tractor, we are dedicated to providing employees excellent working conditions, professional advancement, competitive wages and benefits. As a successful, dynamic and growing company, we offer a promising future.