It all stems from the values of our “Dynamic Organization.” Values based on a culture of respect, integrity and trust. Fostered by leaders who care, who treat their team well and dedicate themselves to providing what it takes to enhance the customer experience.
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Infrastructure Analyst III (Change Management)
This position is responsible for all aspects of the Change Management notification processes and procedures to minimize customer impact to ensure standard operations and compliance with company policy. Analyze all schedules that will cause changes to the national network to identify potential conflicts and risks to the business. Provide the coordination, support and assistance to insure successful implementation of IT changes to both internal and external work groups, including vendors. Management of the tools and information utilized for communicating change, metrics and reporting to drive improvements and accountability. Technically analyze and process all change requests to insure compliance with company standards, process and policy.
Requirements:
- Rapidly identify, communicate and coordinate resolution of schedule conflicts to prevent operational issues and ensure delivery of quality services. Escalate as necessary.
- Communicate all IS changes submitted through the Change Request system in a timely and comprehensive manner to minimize customer and business impact.
- relative to changesnProvide trend analysis and reports made.
- Manage, enhance, and provide on-going training relative to processes, procedures and tracking systems established by Change management, specific to outlined responsibilities.
- Participate in Change Management SOX and Compliance controls, audit reporting and remediation
- vendors tonWork as the contact with external communicate changes that will have impact on US Cellular customers and business.
- information is updated in anInsure accurate database timely fashion in all computer systems that are utilized for established processes, procedures by Change Management.
- Develop and maintain a working knowledge of US Cellular's organizational structure to department level and understand the cross-functional relationships, roles and responsibilities, within IS, Engineering, business partners and business units.
- cross-functional processes andnIdentify improvements to procedures relative to specific responsibilities and assist with review and approval of change management documentation revisions.
- meetings and represent thenAttend Change Control Board department in support of Change Management.
- Obtain cross-functional and technical training to maintain a basic working knowledge of all IS systems and platforms, how they are integrated and the services delivered.
Qualifications:
- Associate degree in Computer Science, Telecommunications, or equivalent work experience required.
- 5 - 7 years of relevant work experience require
- Wireless Telecommunications and IT Operations experience preferred
- ITIL Foundation certification required, ITIL certification or equivalent preferred.
- Proficiency with MS Office and web publishing tools required.
- Proficiency with query and reporting tools required
- Strong technical writing, verbal, organizational, meeting facilitation and interpersonal skills required.
- required.nHigh attention to detail
- Strong team player with a high passion for customer satisfaction required.
- Project Management experience or familiarity preferred.
- Excellent communication, analytical, negotiation and influential skills are preferred.
As the nation’s fifth-largest wireless carrier, we give you the opportunity to connect with your fellow associates, as well as with your customers. You’ll receive healthcare starting day one, excellent training and development, and the tools you need to address each challenge with confidence. Beyond these, there are also the rewards and recognition of a collaborative, resource-rich environment where people love their work.
We suggest taking a closer look at U.S. Cellular and our way of building careers. We can speak from experience about the satisfaction you’ll feel, but our faces really say it all.
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