A career at UPS is more than just about packages, it’s about synchronizing the world of commerce.
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Every day, UPS empowers its over 400,000 exceptional people in more than 200 countries and territories worldwide to attain their personal and professional best. Being a part of the UPS winning team is not just a career, it’s a life lesson – an opportunity for a lifetime.

For many people the entry point for a career at UPS is as a part-time Package Handler. UPS encourages continuing employee educational training to empower people to attain their personal and professional best. So whether they start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow, with access to higher education tuition assistance programs that are a job and education wrapped in one, or from the firm commitment to a promotion from within policy that furthers individual potential with new goals and opportunities. Programs like these are a big part of the UPS culture.

JOB DESCRIPTION:

UPS Supply Chain Solutions currently seeking a Customer Care Specialist.  The Customer Care Specialist is familiar with UPSLT software products and capable of providing front-line, remote support to internal and external customers.  This person must effectively communicate to peers concerning difficult customers and technical problems.  Strong customer service and troubleshooting skills are a must.

Responsibilities include but not limited to:

• Provide telephone support to customer, solving software-related problems.


• Clear and concise data entry of customer interactions in our incident tracking database.


• Flexibility to work various shifts covering 24 hours/day, 7 days/week.


• Generate training leads and special projects resulting in additional revenue for Customer Service department.


• Assist with UPSLT software upgrade installations and training.


• Professionally interact with existing and potential business problems to management and co-workers.


• Willingness to assist other departments in support of customers.


• Assist in the development of co-workers.


• Completion of assigned administrative responsibilities.

Requirements:

• Minimum one year customer service phone experience.


• High school diploma or equilvalent.


• Knowledge of PC hardware and software configurations.


• Knowledge of Windows and Server Operating Systems.


• Global travel.

Additional Skills:

• College degree preferred.


• Familiar with Relational Databases, Oracle, SQL Server.


• Familiar with Microsoft Office Products especially Access.


• Basic Citrix and Terminal Services experience a plus.