Customer Advocate: Have An Immediate Impact on Key Clients

As a Customer Advocate for PR Newswire, based in Cleveland, OH, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases. In this customer service role, you will learn the entire suite of PR Newswire's products and services and have the opportunity to work directly with our clients from day one. While this is an entry-level opportunity, you will enjoy an environment that has ample room for long-term career growth, promotions and recognition, and stellar benefits and compensation packages, including contest incentives.

PR Newswire is the global leader in innovative communications and marketing services, enabling organizations to connect and engage with their target audiences worldwide. Through its multi-channel distribution network, audience intelligence, targeting, and measurement services, PR Newswire helps corporations and organizations engage in rich, timely and dynamic dialogue with the media, consumers, policymakers, investors and the general public. Utilizing PR Newswire's industry-leading communications and marketing services, its customers build brands, generate awareness, impact public policy, drive sales, and raise capital.

Pioneering the commercial news distribution industry 55 years ago, PR Newswire connects customers with audiences in more than 170 countries and in over 40 languages through an unparalleled network of offices in 16 countries across North and South America, Europe, Asia, and the Middle East, and via unique affiliations with the leading news agencies across the globe. PR Newswire is a subsidiary of United Business Media Limited, a leading global business media company that serves professional commercial communities around the world. For more information, go to www.unitedbusinessmedia.com.

Your primary mission as our Customer Advocate will be to respond to incoming client requests through multiple channels, supporting Account Managers, and processing and on-boarding new members. As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients' needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands. Key to continuing PR Newswire's reputation for providing excellent service, your consultative approach will be essential as you answer clients' questions and recommend our solutions to their problems. This job is not for the meek - your energy and confidence will be the foundation for moving from a reactive support function to a proactive sales and service role. Prior experience with the standard tools of the trade - Microsoft Excel, Word and Web applications -- will ensure you hit the ground running. For the competitive and service-focused player, this is a unique opportunity to join a top-tier client service team.

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