Description
Company Description
Day & Zimmermann NPS is one of the nations leading providers of union labor maintenance and modification services at nuclear and fossil-fired power plants. Ranked in 2004 and 2005 by Engineering News-Record (ENR) as the #1 Operations & Maintenance contractor in the U.S. electric power industry, Day & Zimmermann NPS focuses on multi-plant, system-wide partnerships with our customers with the net goal of reducing the total cost of ownership for their generating assets. With safety as our number-one value, Day & Zimmermann NPS is renowned for actively driving a dynamic safety culture through training and reinforcement. For more information, visit dayzim.com.
Position Summary
Supervise and direct the activities of billing analyst with the unit billing department. Team leader responsible for analyzing and presenting customer invoices in a timely and accurate manner. Provides consultation and advice to unit management regarding the billing processes and procedures. Interpret contractual requirements and ensure that large volume/specialized customer accounts are managed according to customer specified contractual requirements while meeting deadlines. In coordination with accounting manager and business unit operation management formulate, affect and implement management policies and/or operating practices for the billing function. Position is responsible for providing timely, accurate and professional customer service and advice, both internally and externally. The candidate will effectively participate in meetings and conference calls with Business Unit and Departmental personnel.
Essential Duties and Responsibilities
1. Provide complete supervision for direct reports. Distribute work to employees; review work output; train new employees; work with employees on professional/personal development; hire employees; communicate disciplinary actions/issues; prepare and deliver performance management reviews.
2. Interpret and review complex contracts across multiple clients and business segments as related to the unit's billing functions.
3. Manage set-up, maintain and modify new and existing contracts in the customer master setup; includes billing rates and sales tax in our ERP system (SAP).
4. Work with IT department regarding client requirements relative to SAP processing and automation
5. Responsible for managing specialized billing requirements such as web-based billing, EDI, spreadsheets, reports, etc.
6. Tracking and resolution of customer telephone calls, emails and paper mail inquiries while maintaining departments customer resolution log
7. Analyze, reconcile, report and monitor all open billing lines that need to be invoiced within depth focus on decreasing Days Sales Outstanding (DSO)
8. Maintain new and modified contract setup, customer master setup, billing rates and sales tax in SAP
9. Maintain all billing processes and procedures electronically
10. Communicate and resolve billing discrepancies effectively to avoid reoccurrences.
11. Administer invoice cancellations, re-invoicing, credit memorandums, and permanent placement fees.
12. Represent the Billing department during meetings and conference calls as required by management.
13. Customer Master Functions in SAP.
14. Contract Setup Functions in SAP.
15. WBS Setup Functions in SAP.
16. Conduct all work within guidelines, policies and ethical standards established by the company. Maintain all business records and reports properly and honestly, protecting company and client assets.
17. Visual acuity (e.g. needed to prepare and analyze date, to transcribe documents, to view a computer, to read)
18. Capacity to think, concentrate and focus over long periods of time.
19. Capacity to reason and make sound decisions.
20. Ability to regularly perform all job functions at Company's office or work site.
Knowledge, Skills, and Abilities
1. Knowledge of SAP or equivalent ERP system
2. Proficient in Microsoft applications, including Excel, Word, and Outlook.
3. Excellent communication skills
4. Excellent writing skills
5. Customer Service acumen
6. Continuous improvement methodologies
7. Proven analytical skills
8. Proactively handle all customer (including internal customers) billing inquiries courteously, accurately, and quickly
Minimum Education and Experience
1. Bachelor's degree or 5+ years billing experience in client invoicing, reporting, and analysis preferred but not required.
2. Supervisory experience preferred, but not required.
