Do you like the stability of a company that has been around for over 145 years but the excitement and energy of a new company poised for growth? Do you enjoy your profession but really desire to make a difference in your community?Heald College may be the right place for you. Heald College is a career college founded in 1863 that prepares students for academic, personal, and professional success through quality career- focused programs that develop skills to last a lifetime.We are gearing up for a very exciting period in our long history and currently have an opening for a full-time IT Technician I at our Portland campus OVERVIEW: The IT Technician is a support position with the primary responsibility of ensuring the day-to-day tasks related to the support of the campus computers, the administrative and student networks and classrooms are successfully completed. PRIMARY DUTIES AND RESPONSIBILITIES:

Install PCs, software, and peripheral equipment.

Connect PCs to the network.

Assist with PC, network configuration, and cabling.

Assist in the creation and maintenance of computer hard drive 'images' for classrooms and quarter 'break' tasks.

Carry out the policies and procedures related to PC, network hardware and software installation and implementation, use, support, and security.

Communicate with other departments to report and resolve system software, hardware, and operations problems.

Install and test new and upgraded system software and hardware to evaluate ease of use and whether product will aid the user in performing their job.

Enter, update, and complete information through daily updating of all issue tracking documents and the Help Desk software.

Provide coverage for help desk position as required.

Receive phone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, database, printing, word processing, programming languages, e-mail, and operating systems.

Answer question and solve problems by applying knowledge of computer software, hardware, and procedures.

Call software and hardware vendors to request service regarding defective products. JOB SPECIFICATIONS:

This position requires the employee to have an AAS degree.

It is also preferred that the employee have an A+ or Network+ certification.

A commitment to developing and delivering world-class service to the Heald user community.

A commitment to the development and implementation of proactive/preventative measures.

Excellent awareness of and ability to keep current on existing and emerging network technologies. Heald College offers a competitive salary structure and an attractive benefits package that includes medical / dental / vision coverage, tuition reimbursement plan, and a retirement savings 401(k) plan. Heald is an Equal Opportunity Employer(cb) This is a Staff Position
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