Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually.
Job Purpose:
Position is responsible for providing support for all home delivery service and functions for the designated market area to include home deliveries from the Market Delivery Operation (MDO), home deliveries from the store (i.e. local alternative carrier), and deliveries for Contract Sales. The Delivery General Manager will be responsible for developing and maintaining a disciplined, highly motivated delivery team focused on quality control standards and service that exceeds our customers� expectations. In addition, the Delivery General Manager will build a strong team partnership with the retail district staff, stores and 3rd party service providers with regular communication and coaching for store managers and sales associates.

Job Responsibilities:
� Primary responsibility to drive and achieve target cost per stop and unit EBITDA.
� Overall responsibility for operating and maintenance of the warehouse equipment and facility.
� Responsible for maintaining inventory bins, receipt of inbound goods, return processing, and outbound shipments to the redistribution center.
� Responsible for managing home delivery freight lane capacities within their delivery area.
� Conduct daily 'stand up' meetings with home delivery carrier and company associates.
� Build and maintain relationships with business partners, including Stores, Contract Sales and the Customer Care Network.
� Primary point of contact with the CCN District Customer Service Operation (DCSO).
� Develop a diverse, high performance team by managing and leading through others.
� Partners with Human Resources to maximize staffing, hiring/recruiting efforts and to build an effective communication plan that will foster positive associate relations and morale.
� Conduct One Sears meetings with the district staff and stores "quarterly".
� Responsible for home delivery carrier performance (including MDO carrier, alternative local store carrier and Contract Sales carrier).
� Performance requirements include uniform compliance, tool audits, truck audits, customer satisfaction results, damage and complaint issues involving customers and/or stores.
� Interact and work effectively with other functions within Home Services and the facility to achieve business and performance objectives. (HR, Safety, 1st Aid).
� Real Estate contact, accountable for space requirements and assisting real estate in finding tenants.
� General understanding of the flow and mechanics of distribution operation.
� Knowledge of accounts payable and disbursements
� Knowledge in budgeting and ongoing management of financial statements.
� Basic knowledge of 3rd party logistics relationships
� Knowledge of Federal, State and local OSHA/EPA safety requirements
� Knowledge of human resources policies and practices
� Perform miscellaneous duties as assigned.

Qualifications
Specific Essential Functions:
� Ability to read, write and speak English.
� Ability to travel occasionally with some overnight stays.
� Extensive knowledge of home delivery operations and processes.
� Proficient in use of Lotus Notes and general working knowledge of DOS system.
� Basic knowledge of Customer Inventory Management System (CIMS).
� General understanding and knowledge of reports available - DORS, NOK173, 174, ITR243, 247, 601 summary, etc.
� Ability to lead others to deliver business results
� Internal development training - Team leader, Supervisors, Lead Workers, and all hourly associates.
� Possess effective problem resolution skills
� Ability to lead others to achieve business results
� Possess project management capabilities
� Ability to teach/coach/train associates in business matters
� Posses a through knowledge of the ISO 9001 family of international standards with the goal of identifying areas of opportunity to continuous improvement
� Ability to generate alternative solutions when faced with a problem; evaluates the consequences of choosing each alternative and selects the most promising alternative
� Ability to handle multiple tasks in a fast paced environment
� Ability to exercise discretion and independent judgment
� Ability to work with minimal supervision

Experience/Education/Certification Requirements:
� Bachelors Level Degree preferred
� Computer proficiency

Required Job Competencies:
� Open to change and the ability to effectively implement change quickly
� Work well with others in a team setting to deliver high performance results
� Effective time management skills
� Outstanding customer service skills
� Initiative/sense of urgency
� Excellent communication skills both verbal and written
� Convey a positive image of the company in all actions and behaviors
� Value diversity

Benefits
As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from:

Medical
Dental
Life Insurance
Vacation
Holidays
401k with company match
Short and long term Disability
Sears merchandise discounts
Health Care Flexible Spending Account
Dependent Care Spending Account
Business travel insurance
Worklife solutions
Vision Plan
Legal Plan
Long Term Care Plan
Pet Insurance
Auto and Home Insurance
Business Travel Accident Coverage
Mortgage Assistance

A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:

Medical and Dental Plans

Health Care and Dependent Daycare Flexible Spending Accounts

Short and Long-Term Disability

Company Paid and Optional Life Insurance

Business Travel Insurance

Merchandise Discount

Adoption Assistance

Kmart Advantage Rx

ConSern Loans for Education

Worklife Solutions

Voluntary Benefits

Commuter Benefits

Sears Holdings Corporation Associate Stock Purchase Plan

401(k) Savings Plan

Vacation Time with Personal Days

National Holidays

An Equal Employment Opportunity Employer.

Qualifications

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