If you want to join an energetic, results-oriented, diverse team of people who are working hard every day to make a positive difference in the lives of our customers, consider joining the nation's leading pharmacy services provider. CVS Caremark is a strong, growing company guided by corporate values centered on customer service, teamwork, integrity and contributions; including both performance results and giving back to the community.
POSITION INFORMATION
IS FTS Technician
Position Description:

  • All candidates must be able to travel extensively with overnight stays on a weekly basis in the U.S.
  • The ideal candidate will provide great customer service while diagnosing and solving retail equipment failures within service level agreements at CVS locations in their service district.
  • This equipment includes POS(Point of Sale) registers, thermal printers, laser printers, scanners, CPUs, networking products, modems, and other related computer peripherals.

    Some responsibilities include:
  • Primarily travels for new store installation and openings across the U.S.
  • Supports equipment installation in existing, acquisitions, relocations, and new stores.
  • Ensure all retail equipment is operating and installed prior to store opening and to provide timely resolution of store problems that impact customer service in this market.
  • Works with users and other MIS professionals to resolve disruptions, delays or intermittent outages of computerized equipment.
  • Installs hardware and software in new and existing sites
  • Maintains a consistent, agreed upon service level for computerized equipment supporting the role of Field Technical Services, as the company's service vendor at CVS field locations


    Qualifications:

  • Associate or Technical degree preferred. A+ Certification and others a plus.
  • 1-2 years of experience delivering technical service in a retailing environment.
  • Excellent customer service and communication skills.
  • Effective working individually and as a member of a service team.
  • Must be able to work a flexible schedule which may include some nights, weekends and holidays.
  • Must be able to lift 75 lbs.
  • Must possess a valid driver's license.
  • A company vehicle will be provided.
  • All candidates must be able to travel extensively with overnight stays on a weekly basis in the U.S.

    CVS offers a competitive benefit package including:
    • Stock Option Award Program (select employees)
    • CVS Future Fund - 401(K) & ESOP
    • Employee Stock Purchase Plan (ESPP)
    • Comprehensive pre-tax medical insurance
    • Prescription Coverage
    • Short- and Long- term disability insurance
    • Medical and personal leave
    • Domestic partner benefits
    • Life Insurance-Company-paid program
    • Supplemental
    • Supplemental dependent
    • Dental Insurance
    • Vision discount plan
    • Adoption assistance
    • Business travel insurance
    • Auto and Home insurance discount plans
    • Professional liability insurance (Pharmacists)
    • Dependent care reimbursement account
    • Education assistance
    • Performance-based incentive plan
    • Service recognition
    • Paid vacations and holidays
    • Merchandise discount

    • Report It
    LOCATION:
    map it!US-TN-Chattanooga

    STATUS:
    Full-Time

    JOB CATEGORY:
    Installation - Maint - Repair
     

    Disclaimer:
    The above stated information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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