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IT'S TIME TO EXPECT MORE.
Regions Financial Corporation is a member of the S&P 100 Index and Forbes Magazine's "Platinum 400" list of America's best big companies. With $146 billion in assets, Regions is one of the nation's largest full-service providers of consumer and commercial banking, trust, securities brokerage, mortgage and insurance products and services.
Regions serves customers in 16 states across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates almost 1,900 banking offices and 2,400 ATMs. Its Investment and securities brokerage, trust and asset management division, Morgan Keegan & Company Inc., provides services from over 400 offices.
Learn More about Regions Financial
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SUMMARY:
The Head Teller leads and directs a teller staff and teller operations and provides input to personnel actions such as performance appraisals, hiring, disciplinary action, etc., yet is not authorized to make final decisions regarding personnel actions. Supervise all Teller personnel-related tasks. Oversee and process retail banking transactions for personal and commercial customers. Oversee and ensure completion of branch operational tasks. Oversee currency transfers into and out of branch. Oversee the completion of branch compliance records and reconcile branch accounts and reports.
QUALIFICATIONS:
High School Diploma or equivalent.
3+ years related experience.
Excellent customer service and communication skills.
Thoroughly knowledgeable on teller and bank policies and procedures.
Skilled in handling additional bank responsibilities, such as safe deposit, currency transactions, cash box, CTRs, ATMs, payroll and vault duties.
Skilled in scheduling and workflow of teller staff.
Good leadership, training and coaching skills.
Trained on and possesses effective interviewing skills.
Basic knowledge of human resources policies as it pertains to personnel actions, such as
recruitment requests, disciplinary actions, promotion and transfer actions, etc.
Knowledge of basic platform duties.
REPRESENTATIVE ACTIVITIES:
Assign and control activities of tellers in a high-volume, multi-teller environment engaged in the processing of cash and noncash transactions and in the maintenance of corresponding records.
Ensure that an economical quantity of cash is in the vault and at teller stations to meet the normal demands of the banks customers.
Investigate and reports overages and shortages in accordance with internal procedures and policies.
Approve checks for payment in excess of teller limits within specified authority.
Resolve customer problems presented for review by tellers.
Supervise branch proof, teller recap, and reporting.
Ensure compliance with bank policies and procedures.
Observe and Coach to referrals goals daily.
KEY DIFFERENCES:
Perform teller duties
Audit responsibility.
Provide input to manager on personnel decisions, such as hiring/firing, performance appraisals, and salary adjustments.
Prepare work schedules along with BM
Cross-train teller staff in bank products and services to enhance quality of referrals and in the provision of customer services.
Please visit the Careers section at Regions.com to submit your resume to this position.
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