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Customer Service Rep Shop (part-time) - South Bend, IN
Job Description
Description of Essential Job Functions:
- Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing. Includes handling parts and some lifting.
- Attention to detail including recognizing and resolving documentation errors.
- Process over, short and damaged freight and related documentation for customer resolution.
- Assist customers via phone, email and fax with inquiries including but not limited to tracking shipments, billing and/or invoicing questions.
- Occasional standing and walking in non-climate controlled area for several hours at a time.
- Perform other duties as assigned.
- Prompt, daily attendance at assigned work location.
Job Requirements
- Excellent time management, organizational and multi-tasking skills.
- Previous customer service experience.
- Shop experience is a plus. 10-key skills
- Proficient with Microsoft Office Suite (Excel, Word, Outlook, and 10-key skills).
- Excellent written and verbal communication skills.
- Ability to work independently and/or in a team environment.
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We are proud to be an Equal Opportunity Employer M/F/D/V
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