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Customer Service Rep - Sherman, TX
Job Description
- Available to work a variety of shifts, including days, evenings, nights and weekends.
- This position has Second Shift Hours
- Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.
- Attention to detail including recognizing and resolving documentation errors.
- Process over, short and damaged freight and related documentation for customer resolution.
- Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions.
- Properly bill shipments pursuant to applicable tariffs and pricing agreements.
- Occasional standing and walking in non-climate controlled loading dock area for several hours at a time.
- Perform other duties as assigned.
- Prompt, daily attendance at assigned work location.
Job Requirements
- Excellent time management, organizational and multi-tasking skills.
- Previous customer service experience.
- Transportation experience is a plus.
- Strong computer, typing and 10-key skills
- Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
- Excellent written and verbal communication skills.
- Ability to work independently and/or in a team environment.
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