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Technology moves fast, and we move with it.
Learn about the newest technology while helping customers make their cell phones, computers and other electronics better, faster and stronger. Join the RTS Revolution.
Retail Technical Services (RTS), a Flextronics Company, is revolutionizing sales and customer service in the digital age. We offer excellent retail sales and customer service for our corporate partners, leading wireless carriers and electronics retailers. RTS Associates work in our corporate partners’ retail locations selling and servicing the latest and greatest wireless and electronics gadgets.
Currently RTS is in over 800 locations worldwide and continues to advance as rapidly as technology. As a non-commission sales environment with highly competitive pay rates, aggressive goals, a quarterly bonus and a focus on promoting from within, this is not just a job you will love but a career where you can grow.
Floating Retail Territory Manager, Wireless - Puget Sound area,
Retail Territory Managers, Wireless will:
- Be primary point-of-contact and managerial presence in the technical service departments in multiple retail locations of a major wireless carrier.
- Serve as the direct manager for Department Supervisors and Wireless Customer Service Associates with no Department Supervisors.
- Promote a selling environment focused on exceeding sales quotas.
- Encourage an environment that provides customers with service excellence.
- Create a culture that embraces Retail Technical Services values and complements the goals of our Client.
- Coordinate with the Regional Manager (RM) on sales spiffs and contests.
- Travel extensively to locations within the territory.
- Assist the RM with all department operations including hiring and terminating personnel.
- Oversee weekly staffing schedule and submit to Client for approval.
- Meet headcount requirements by meeting RTS hiring metrics.
- Conduct regular team meetings with Associates.
- Generate requested reports.
- Participate in quarterly market reviews with Client.
- Stay abreast of technical developments within the wireless industry.
- Analyze and resolve procedural problems; partner with the Client on issues as needed.
- Write and deliver performance appraisals to Department Supervisors in conjunction with Regional Manager.
- Collect and document information for disciplinary actions.
- Use general software applications as well as specific client based systems.
Compensation Package to include:
- Pay rate will commensurate with experience; eligible to receive quarterly bonus.
- Medical, Dental, Vision
- Vacation, Sick & Holiday Pay
- 401k
- Solid interpersonal, organizational, administrative and leadership skills.
- Three years of customer service and sales experience in a retail environment.
- Proven record of consistently providing positive customer experiences.
- Strong drive for results.
- Demonstration of successful achievement of sales goals.
- Experience in behavioral based interviewing techniques.
- Comfortable navigating in Windows operating systems.
- Possess excellent verbal and written communication skills.
- Strong attention to detail and ability to multi-task.
- Professional, neat appearance.
- Ability to work retail hours, which may include, nights, weekends and holidays.
- High School Diploma or equivalent.
- Associate's Degree or technical school certificate preferred.
- Ability to pass a complete background verification including but not limited to: Education, Employment, Credit, Criminal and Drug Screen. Qualified applicants cannot have an unresolved outstanding wireless bill.
Retail Technical Services, a Flextronics Company, is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
Flextronics is an Equal Opportunity Employer.
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