Kelly Services is currently recruiting for: Provide technical support on all software applications to customers. Provide prompt and accurate technical information and troubleshooting on all products as requested by customers through phone and e-mail support. Receive incoming technical questions and provides prompt, accurate answers and solutions. Provide efficient, technical troubleshooting support on software products. Relay pertinent product information from customers to the company so the company can continue to improve its products and services. Provide customers one-on-one product training/support though remote service. Document and transfer pre-sale calls to the appropriate sales team for action. Assist in the integration of new technologies to the company. Document customer feedback. Document bugs and features of products. Perform testing of software products and suggest improvements. Configure databases and reports for customers and project managers. Update software user manuals and on-line help site. Associates degree in a technical field such as Software Engineering, Computer Science, Business Administration or equivalent related work experience required. Experience in technical support or customer service preferred. Must be able to effectively assess and troubleshoot technical and product problems. Ability to recognize, design, develop and implement troubleshooting guidelines. Strong computer and software skills (Microsoft Windows, Microsoft Office, Microsoft SQL, Oracle, Networking, Drivers, Internet Explorer, File Transfer Protocol, Graphics) required. Must be willing to take on and learn new technologies. Superior customer empathy, tact, and diplomacy required. Ability to patiently and efficiently guide customers through technical procedures to resolve product application troubles. Spanish language skills preferred.
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About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a world leader in workforce management services and human resources solutions. Kelly offers a comprehensive array of temporary staffing, permanent placement, outsourcing, and consulting services. Kelly serves clients around the globe and provides employment to 650,000 employees annually. Revenue in 2008 was $5.5 billion. Visit www.kellyservices.com
À propos des Services Kelly
Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB) dont le siège mondial est situé à Troy dans l'État du Michigan (États-Unis) est un leader mondial en solutions liées aux ressources humaines comme la dotation de personnel temporaire, l'impartition, la coordination sur place de main-d'œuvre ainsi que le placement permanent chez ses clients, et ce, à l'échelle internationale. Kelly emploie plus de 750 000 personnes chaque année dans des domaines aussi variés que le travail de bureau, la comptabilité, l'ingénierie, les technologies de l'information, les services juridiques, la science, le marketing, les services créatifs, l'industrie légère, l'éducation et les services de santé. Le chiffre d'affaires de Kelly s'élevait à 5,5 milliards de dollars américains en 2008. Consultez notre site www.kellyservices.com.
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