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Company Overview

Hoag Memorial Hospital Presbyterian is a 511-bed, not-for-profit, acute care hospital located in Newport Beach, California in Orange County. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the american Nurses Credentialing Center (ANCC), Hoag offers a comprehensive mix of health care services, including Centers of Excellence in cancer, heart and vascular, orthopedics and women's health services. A National Research Corporation Consumer Choice Award endorses Hoag as Orange County's most preferred hospital based on overall quality of health care services and places Hoag in the top five percent of hospitals nationwide. And in a local newspaper survey, Orange County residents have named Hoag the county's top hospital for nine consecutive years.

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Clinical Change Management Specialist

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Job Description

Hoag Memorial Hospital Presbyterian is a 511-bed, not-for-profit, acute care hospital located in Newport Beach, California in Orange County. Fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and designated as a Magnet hospital by the american Nurses Credentialing Center (ANCC), Hoag offers a comprehensive mix of health care services, including Centers of Excellence in cancer, heart and vascular, orthopedics and women's health services. A National Research Corporation Consumer Choice Award endorses Hoag as Orange County's most preferred hospital based on overall quality of health care services and places Hoag in the top five percent of hospitals nationwide. And in a local newspaper survey, Orange County residents have named Hoag the county's top hospital for nine consecutive years.

Our commitment to quality healthcare begins with attracting the most qualified employees and healthcare professionals who wish to work alongside leaders in clinical and allied health sciences. With support and recognition from co-workers and management, our employees have an opportunity to attain the highest level of professional achievement and personal satisfaction in a dynamic and friendly environment.

Hoag offers its employees a wealth of benefits including competitive salaries, comprehensive medical, dental and vision, paid time off, educational and career growth opportunities, tuition reimbursement and flexible schedules. In addition, Hoag Hospital operates an on-site childcare center. Employees with children at the center have the security of knowing that their children are right next door, cared for by a staff of dedicated child development experts and caregivers.
These are just a few of the many components that make up the supportive environment here at Hoag.The Clinical Adoptions Change Specialist will collaborate with the Director, Clinical Adoption in helping make change initiatives to meet the business, schedule and budget objectives. This will include, but not be limited to, changes in workflow processes, systems, and technology. The Clinical Adoptions Change Specialist will be responsible for creating and implementing change management plans that minimize clinician’s resistance and maximize clinician engagement in adoption of new technology as it relates to clinical information systems. This person will support and act as coach for the Clinical Adoption team in developing strategies for integration of change management and coordinate activities around organization changes and readiness. They will be responsible to lead impact assessments, communication plans and assist with organizational design to support clinical transformation initiatives. Essential Functions:
  • Apply a structured change management approach and methodology created by design sessions and change efforts
  • Develop a change management strategy based on situational awareness of the details of the change and the groups being impacted by change
  • Work with the clinical adoption analyst in adoption and change management methodologies to ensure successful outcomes
  • Ensure that a system is in place for documentation of workflow process and updates
  • Identify potential staff-side risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns
  • Conduct readiness assessments, evaluate results and present findings to the clinical adoption team
  • Develop a set of actionable and targeted change management plans – including communication plans, sponsor roadmap, coaching plan, training plan and resistance management plan
  • Support the execution of plans by the managers and clinical staff leaders
  • Create and mange measurement systems to track adoption, utilization and proficiency of individual changes
  • Identify resistance and performance gaps and work to develop and implement corrective actions
  • Create and enable reinforcement mechanisms and celebrations of success
  • Work with the clinical adoption team to integrate change management activities into the overall project plan
  • Work with communication, training, human resources and organizational specialist in the formulation of particular plans and activities to support project implementation
  • Interact with project sponsors, stakeholders and various project members to ensure that specified business needs are met.
  • Assist in the post-implementation analysis to ensure that requirements are fulfilled.
  • Position may require travel between various Hoag Hospital’s (Hoag) locations and its affiliates.
  • Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued cellular phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.
  • Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.
  • Position is located in a support department which operates a call center 24 hours a day, seven days a week to provide support and service. Operations include 1st, 2nd and 3rd shifts. Employees may be required to pick up shifts outside of their standard assignment for coverage due to vacations, holidays, staff shortages, or other special circumstances as determined by leadership.Application Process:
    Your information will be viewable by all Hoag Managers and Human Resources Representatives. Candidates whose qualifications are best suited for the position may be contacted by more than one Hiring Manager or Human Resources Representative.

    Hoag Memorial Hospital Presbyterian is an equal opportunity employer. It is our policy to recruit, hire and promote for all jobs classifications on the basis of merit, qualifications and competence. This applies to all categories of employees such as managerial, professional, technical and support staff. All employment decisions will be made upon the basis of the individual's qualifications as related to the requirements of the positions being filled.

    Hoag Hospital is a drug-free workplace. We support a drug-free environment with pre-employment drug screening and criminal, identity, and employment background checks.


  • Job Requirements

    Required:
  • Minimum two (2) years clinical experience
  • Education in Organizational Behavior or Organizational Development
  • Previous experience with large-scale organization change effort
  • Applied knowledge and experience in organization change, training and communications
  • Leadership experience in change management initiativesPreferred:
  • Bachelors degree organizational development
  • Change Management Professional designation is a plus.
  • Advance experience with Microsoft tools, including Word, Excel and Visio
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