Job Description:
Responsibilities
Provide support to Commercial Relationship Management Team implementing consistent controls to mitigate operational and documentation risk to assigned basic portfolio of Term Loans, Lines of Credit, Letters of Credit, Participated deals, etc. while providing high quality customer service to internal and external clients. Independently and proactively facilitate initiation of required transactions in accordance with basic documentation and in adherence to applicable policies, procedures, legal, compliance and regulatory requirements. The incumbent will be assigned a basic portfolio to support and will be expected to serve as a role model to others in the Division.
Ensure consistent compliance with policies and procedures and a constant state of internal and external audit-readiness
Ensure the accuracy of critical data across databases and systems of record and effect timely processing to prevent negative impact to the Client and/or Bank to include, booking, funding, payments, documentation ticklers, etc. Independently resolve basic customer issues appropriately in a timely manner; effectively escalate and inform Relationship Management Team and CMCS Supervisor/Team Leader/Manager, as appropriate.
Accountable for providing high quality customer service and accurate and timely loan support and proactive portfolio monitoring of Term Loans, Lines of Credit, Letters of Credit, Participated deals, etc. to include documentation, funding and ongoing portfolio management.
Implement effective controls and proactively initiate action over key client indicators (i.e. delinquencies, maturities, overdrafts, documentation, etc.) and manage assigned portfolio within the established Key Performance Metrics (KPMs).
Under close supervision, review, assess and interpret basic documentation's conformance to credit approval, policies, procedures, regulations and basic account documentation requirements to mitigate operational, administrative and documentation risk, as appropriate, and take directed action to rectify any inaccuracies or exceptions.
Inventory, review for accuracy and transmit relevant documents received to the appropriate party/Department for safekeeping and pursue pending documents within established SLAs
Participate in various projects and data scrubs to satisfy management and Corporate mandates; provide status reports to CMCS Supervisor/Team Leader/Manager. Complete assignments according to established timeline.
Perform other duties as assigned
Some travel may be required (i.e. attend meetings, learning sessions, client visits, etc.)
Qualifications
Basic analytical, operational, system, financial, regulatory and accounting knowledge.
Detail-oriented to maintain high levels of data integrity.
Aptitude to comprehend and utilize Bank systems used to support position accountabilities (i.e. loan accounting, overdraft, mainframe, ticklers and document exceptions, etc.).
Takes initiative and is team-oriented.
Basic analytical ability to expedite routine problem resolution.
Effective written and oral communication skills to provide high quality customer service and to communicate with clients, colleagues and all levels of management.
Solid organizational skills and ability to manage multiple priorities and maintain productivity during periods of change or uncertainty.
Adept with PC, Mainframe, Word and Excel.
Associates degree preferred.
2 years equivalent work experience
Other Information
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
Citizens Bank of Pennsylvania is an equal opportunity and affirmative action employer. Citizens Bank of Pennsylvania does not discriminate on the basis of race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity or expression, or status as a special disabled veteran, Vietnam veteran, or other veteran of the United States Armed Forces, or any other protected characteristic.
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