Classification: Temporary

Compensation: $9.50 to $10.00 per hour

JOB SUMMARY:
The Customer Care Representatives will be responsible for answering inbound calls from various customer support projects, and will be ultimately responsible for answering customer questions pertaining to eligibility status, account activation, order status and billing status for GPS Navigation enabled cell phones.

ESSENTIAL FUNCTIONS:
• Respond accordingly to customer issues.
• Accurately record data.
• Notify supervisor about customer trends.
• Answer calls immediately and professionally.
• Be knowledgeable on all aspects of the device.
• Navigate through on-line systems.

ADDITIONAL RESPONSIBILITIES:
• Relay correct information to proper source.
• Successfully pass work specific training as provided by client.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent verbal and written skills.
• Ability to multi-task.
• Experience in Data Entry.
• Ability to "talk and type."
• Minimum of 30wpm.
• Reasoning Ability/Interpretation Skills
• Well developed Analytical skills are essential.
• Ability to apply common sense understanding to carry out written/oral instructions.
• Ability to deal with problems involving different variables in standardized situations.
• Ability to learn and retain information through continuous up-training on client specific products and services.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

OfficeTeam is the world's leader in specialized administrative staffing, offering job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. We are faster at finding our administrative professionals great job opportunities because our staffing managers connect with nearly 90,000 hiring managers in North America every single week. Additionally, our relationships with top companies in more than 300 locations worldwide ensure you enjoy competitive training, benefits and compensation packages. Don't just take our word for it. In 2008 FORTUNE® magazine again ranked us #1 in our industry on the list of "America's Most Admired Companies" (FORTUNE, March 17, 2008). Nine out of 10 of our clients and candidates would recommend our service to a colleague. Apply now or contact your local OfficeTeam branch at 1.800.804.8367 or visit officeteam.com to find out more about this job and other job opportunities. OfficeTeam is an Equal Opportunity Employer. 

Advanced Customer Service, Advanced Deescalation Skill, Advanced Alpha 6,000-8,000 kph, Advanced Telemarketing, Must be able to complete a 2 week paid training from 9:00am to 5:30pm Monday-Friday.