Contact:
Phone:
Email:
Fax:
 

Company Overview 

NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant — to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.

Learn More about NCO
Visit the Site
Careers
Collector    Apply for this job now!
Report It
 

Job Overview 
Company: Required Education:
Job Type: Required Experience:
Base Pay: Required Travel:
Other Pay: Location:
Employee Type:
Manages Others:
Relocation Covered:
Industry:
Reference ID:
 

Job Description 

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.
 
Must be bilingual in both English and Spanish.
 
Principle Responsibilities
  • Communicate with debtors by telephone and written correspondence to attempt to bring resolution to unpaid accounts
  • Provide thorough, efficient, and accurate account updates on computer files for each call made
  • Demonstrate effective skiptracing techniques by locating debtor home phone number, address, and/or place of employment and process accounts for legal action
  • Counsel delinquent account debtors to assist in finding funds to meet debt obligations
  • Provide feedback to management concerning possible problems or areas of improvement
  • Make recommendations to implement improved processes
  • Perform other duties as assigned by management
 


Job Requirements 



 Qualifications:

  • High School Diploma or General Education Degree (GED) certificate
  • Bi-lingual (Spanish)
  • Previous collections experience preferred
  • Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred
  • Basic computer skills
  • Excellent interpersonal, written and oral communication skills
  • Ability to work in a team fostered environment
  • Ability to work in multi-tasked environment
  • Ability to prioritize and organize work
  • Ability to adapt to a flexible schedule
 Work Environment
  • Office environment
  • Ability to lift and/or move 20 pounds
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
 
 M/F/H/V/EOE/AA
 
 

 

     Apply for this job now!
Report It


CareerBuilder.com's Advice

For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.  Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Register