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Additional Information Payless ShoeSource, Inc., a NYSE Company, is the largest specialty family footwear retailer in the Western Hemisphere, with sales totaling almost $3 billion annually. The Payless team of more than 27,000 Associates is dedicated to democratizing fashion and design in footwear and accessories to inspire fun fashion possibilities for the family. The Payless brand is distinctive and well recognized by more than 600 million customers who visit our 4,600 store locations in eleven countries each year. Located in Topeka, KS our corporate headquarters is a short drive or flight to any part of the country and provides our executives with multiple communities in which to reside including Topeka, Lawrence or Kansas City.
If you think you know Payless ShoeSource, think again. Learn more about our inspiring career opportunities by visiting our website at www.careersatpayless.com. Overview The Bilingual Customer Support Center Associate provides centralized service for the daily support of all Payless Domestic and International Stores and their respective Associates and Customers. The main responsibility of this position is servicing Associates and Customer inquiries in regard to company initiatives, promotions, operational support and procedural changes. The position interacts with all departments and is accountable for Speed of Service (SOS), the efficient use of company resources, documentation of calls, answering emails and providing recommendations to leads and management to enhance processes and systems. Responsibilities This position is primarily responsible for answering calls and assisting Store Associates. This position provides administrative assistance to stores for Payroll, Benefits, Marketing, Store Maintenance, Inventory, Logistics and Dyelights. The Bilingual Customer Support Center Associate answers calls and emails from retail customers and resolves customer complaints. Achieve call center objectives for talk time and after call work. Maintain weekly contacts in accordance with hours scheduled. Demonstrate a sense of urgency for all contacts.
Candidates for this position must be flexible with working evenings and weekends.
Qualifications - Bilingual skills in Spanish or French
Keyboarding skills, prior customer service and/or call center experience.
Excellent verbal and written communication skills
Maturity in judgment and flexibility
Ability to control calls for the benefits of the customer and the organization
Knowledge of Microsoft Word, Excel and Internet requiredEqual Employment Opportunity Qualified applicants are considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship, age, sex, pregnancy, sexual orientation, marital status, disability, veteran status or any other protected status.
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