Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearson's education business represents about two-thirds of the company, and Penguin publishing and the Financial Times make up the balance. With more than 30,000 employees based in 60 countries, we are a family of businesses that draws on common assets, processes and shares a common purpose: to help our customers live and learn.

Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify.

Consulting:
' Interface with customers and peers in all aspects of the customer life-cycle from pre-sales to post-sales implementation, applying consultative, influencing, negotiating and facilitation skills meeting deadlines as necessary.
' Through relationship and account management, guide customer behaviors to provide solutions that maximize the benefits for the customer and Pearson.

Provide consulting, implementation planning and training services to assigned customers on the instructional software products.

Integrate the product(s) with current educational trends that are high priority for the customer such as RtI (Response to Intervention), ELL, SPED, graduation rates or retention strategies.

Document and communicate follow-up with customers on an on-going basis.

X Communicates with customers to assess satisfaction levels and help customer determine additional steps needed to meet overall project objectives/goals.

X Work with customers to assess progress of implementation plan toward goals/objectives, determine any gaps and build plans to address.

X Provide reports to district on implementation progress.

Serve as a liaison between school districts, Pearson, state agencies and other vendors when appropriate to ensure customer success.
' Responsible for coordinating all activities associated with the implementation of instructional software products (SuccessMaker, Waterford, NovaNET, KnowledgeBox, ELLis, Write To Learn).
' Coordinate the resolution of user and support issues that may arise to ensure timely distribution of knowledge and positive impact on customer satisfaction and productivity.
' Integrate and share newly acquired knowledge on educational market trends and practices relevant to the job.
' Integrate product with current educational trends such as RtI, ELL, SPED, Graduation rates and Retention Strategies, etc.
Training:
' Conduct onsite and connected (when appropriate) standard and customized workshops as needed by the customer. Present information in a clear, concise way.

Adjust training presentation to meet the individual needs of each customer while maintaining the fidelity of the core product knowledge/content delivered.

Assist consultants in other territories and regions as needed.

FORMAL EDUCATION OR EQUIVALENT:
' BA/BS degree in Education required; MA/MS in Education or related field a plus

RELATED WORK EXPERIENCE:
' Minimum of three years teaching experience in grades K-12 required
' Knowledge and experience with instructional technology required
' Additional teacher leadership experience or related leadership work experience preferred
' Consulting experience preferred

SKILLS:
' Customer service attitude with solutions-oriented focus
' Ability to consult with customers ' asking questions, developing options and guiding them to make plans that will lead to successful outcomes

Ability to work with cross-functional groups to build effective implementation plans

Ability to work effectively across all levels within an organization

Interact effectively with internal and external customers both on a one-on-one basis and in groups, including understanding and responding to the needs of others and working effectively as a member of a team to achieve a shared goal.
' High level of interpersonal and communication skills

Ability to communicates persuasively

Listens to understand

Exceptional verbal and written communication skills.

Solid presentation skills

Excellent negotiation and conflict resolution skills
' Well organized and structured with the ability to work efficiently in a fast-paced environment with minimal supervision.

Ability to multi-task effectively.

Strong analytical, trouble shooting and problem-solving skills

Ability to make timely and sound decisions

Ability to plan, organize and schedule work activities by making good use of time and resources available, timely responses, sorting out priorities and monitoring implementation progress and performance
' Strong business acumen
' Proficient with Microsoft Office (including Word, PowerPoint, Excel and Outlook).
' Ability to travel up to 75% of the time. Will include overnight travel.