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Customer Service Specialist (PLS) - Consumer Operations - Marsh

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Job Snapshot
Location:
Urbandale, IA 50322 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Insurance
Manages Others:
Not Specified
Job Type:
Customer Service
Insurance
Experience:
Not Specified
Travel:
None
Post Date:
10/28/2009
Contact Information
Ref ID:
URB0005H
Description Supports existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.
  • Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing.  May also make outbound calls.
  • Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
  • Enters all information related to the call for tracking and reporting purposes.
  • Develops relationships with both internal and external customers.
  • Elevates reoccurring issues to management.
  • Other duties as assigned.
Requirements Job Qualifications:
  • High school diploma required and college degree preferred.
  • Customer service or sales experience preferred.
  • Excellent written and verbal communication skills to effectively interact with customers.
  • Excellent organizational and time-management skills to handle multiple tasks.
  • Detail oriented to ensure accuracy.
  • Above average problem solving skills to resolve customer service issues.
  • Basic computer skills and the ability to navigate through multiple systems without assistance.
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