West York (Loucky) - Instore Assistant Branch Manager

Description Assistant Branch Manager
 
Demonstrate excellent communication skills, both written and verbal
 
Demonstrate outstanding customer service and achieve both customer satisfaction and retention
 
Demonstrate knowledge and enthusiasm about Woodforest bank products and services while talking to both customers and potential customers
 
Participate in all aspects of branch performance and growth, including profit and loss management
 
Manage and participate in the daily operations of the branch; working opposite schedules of the Branch Manager to ensure adequate management coverage
 
Participate in and make recommendations regarding the hiring and development of an effective team
 
Make recommendations regarding employment, advancement, promotion and termination of branch employees
 
Participate in the coaching of employees in all aspects of sales, service and operations
 
Responsible for contributing to branch goals by implementing plans and programs formulated by management
 
Develop and cultivate strategic relationships with business partners
 
Proficient in all policies, procedures and bank regulations pertaining to branch operations
 
Analyze customer's needs and assist in the selection of appropriate products and services
 
Make lending decisions for customers whose accounts are overdrawn
 
Participate in community activities in order to foster and develop customer relationships
 
Demonstrate flexibility in scheduling to ensure coverage
 
All other duties as assigned

Requirements Education
High school diploma or equivalent
 
Experience            
2 years banking or 2 years supervisory experience in a customer service environment
 
May substitute a Bachelors degree for 1 year of banking or supervisory experience
 
May substitute 1 year experience on the Woodforest New Branch Opening Team for all other experience