Special Commercial Workout Associate/Officer

Position Overview

The Special Commercial Workout Associate/Officer is responsible for negotiating straight-forward workout agreements, settlements and commercial loan restructures with customers and/or their attorneys.  Supports the bank-wide loss mitigation strategy based on assessment of the obligors business and personal financial statements, and complexity and dominance of the outstanding credit exposures.  Partners with internal Bank business units, external vendors (legal counsel; other professional resources) and the U.S. Small Business Administration to achieve department goals.  This position assists to minimizes charge-offs, delinquency, risk, counterclaims and costs.

Position Responsibilities

Negotiation and Customer Engagement

Reviews and implements file level workout strategy on a bank-wide basis for identified stressed credit exposures.  Business units served are:  Business Banking (State of Hawaii and Pacific Islands Division); 900 Bucket Groups (Hawaii Commercial Banking; Private Client Services; Commercial Real Estate Loan Division; Pacific Islands Division); and other applicable credit portfolios.   For straight-forward, non-complex customers:

•  Negotiates bank-wide workout and/or commercial loan restructure agreements directly or in a guidance capacity to the Primary Relationship Officer/Business Banking Officer with obligors in person or by telephone to achieve the identified file strategy. 
• Assists in the intervention on stressed commercial credits by collateralizing unsecured exposures, obtaining principal reductions, mitigating documentation deficiencies, minimizing risk of counterclaim, identifying/assessing risk potential for lender liability exposure, and utilizing government guaranteed assistance programs where feasible.
• Prepares and obtains approval on Credit Approval Memorandum (CAM) form in clearly written, well articulated, logical and summary fashion. 
• Disposes collateral security in a commercially reasonable fashion.
• Exercises individual lending authority and refers exceptions to policy to appropriate levels of authority for decisioning. 
• Escalates high risk issues and recommended resolutions for discussion and mitigation with Department Manager.

Reporting

Designs, generates, performs analysis on and distributes regular and ad hoc reports for all portfolio management responsibilities and Departmental reporting requirements including charge-off budgeting and forecasting, Standard Account Review processing, preparation and dispatch of customer correspondence.  

Business Development

Acts as a Bank subject matter expert for specialized lending programs processed in the department, including but not limited to U.S. Small Business Administration (SBA) guaranteed lending.  Coordinates primarily with the Primary Relationship Officer/Business Banking Officer and at times directly with clients in the packaging, underwriting and negotiation of applicable SBA requests.  Interacts with SBA office to clarify eligibility and/or loan program issues.

Loss Mitigation

Reviews and develops bank-wide loss mitigation initiatives for obligors subject to tax levies and garnishments.  Minimizes escalated client complaints.  Recommends process and procedural changes to improve Department efficiencies and collections and workout performance.

Operations & Compliance

Works professionally with internal bank-wide strategic business unit partners to achieve department goals.  Provides training and makes presentations to all level audiences when appropriate as requested by Department Manager.  Key internal partners are Legal and Compliance to coordinate with to minimize compliance and legal exposures when implementing new processes, creating or editing standard client correspondence or in any customized workout actions.

•  College degree majoring in Business, successful completion of formal credit training program or equivalent work experience. 
• 4+ years business experience with 2 or more years of commercial or small business lending and/or underwriting experience.
• Client relationship management experience preferred.
• Proficient in various computer software systems including Microsoft Word and Excel.
• Able to create and use financial modeling techniques. 
• Demonstrated strong verbal and written communication skills and group presentation/training skills; commercial credit analysis and client negotiating skills.
• Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required. 
• Must be able to work evenings, weekends, and holidays.