Clerk III
Company Overview:
The Health and Human Services Commission (HHSC) provides leadership and direction, and fosters the spirit of innovation needed to achieve an efficient and effective health and human services system for Texans.
Job Description:
Clerk III/A08 Provides a variety of clerical support services in a service delivery office. Provides clerical support to Texas Works Advisors and/or Medicaid Eligibility Worker staff. Processes mail, opens and date stamps incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Prepares and proofreads correspondence, forms, or other documents (for example, letters, memos, travel or purchase vouchers, job announcements) using a personal computer or typewriter.
Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).
Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
Knowledge Skills Abilities:
Knowledge of internet usage.
Knowledge of computers.
Ability to listen to clients, elicit, relate and evaluate information; and interpret terms as needed.
Ability to complete required work within specified deadlines.
Ability to read, understands, and applies a variety of interrelated instructions, such as those found in guidelines, regulations, and policies.
Ability to communicate verbally and in writing.
Ability to establish rapport with and relate to clients.
Ability to maintain effective working relationships with others
Initial Selection Criteria:
High School diploma or GED equivalent required.
Thirty (30) hours credit from an accredited college or university preferred.
Bilingual (English / Spanish) skills preferred, not required.
Ability to work in a professional customer service environment required.
Experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties.
Experience using a personal computer for inquiry and date entry required.
Experience searching records to identify and retrieve information.
Experience establishing, maintaining, and/or verifying indexes, files, logs, and/or cross reference systems.
Experience handling and transporting mail and other documents.
Experience using fax machines, printers, multi-line telephone systems, and other office equipment.
