Description
Taking care of people is what Omnicare is all about. As a Fortune 500 company, Omnicare’s reach extends from long-term care, to clinical research, to hospice and the home. With more than 17,000 employees providing health care services in 47 states and locations around the world, Omnicare is leading the way in providing excellence in innovation and service to customers worldwide.
Our mission is to build the nation’s leading pharmacy services organization dedicated to enhancing the quality and cost-effectiveness of care for the elderly. Every day, our employees are working to provide the highest quality of care for the nation’s frailest population, while looking for new opportunities to improve outcomes, lower costs and improve efficiency for our customers.
When you work for Omnicare, you will join a team of healthcare professionals who strive to ensure excellence in everything we do. Qualified candidates will enjoy a rewarding career, complete with a full complement of benefits you would expect from an industry leader.
We appreciate your interest in Omnicare!
Position Summary
Provide customer service by triaging requests according to priority. Research medication order issues and facilitate their resolution.
Essential Duties & Responsibilities
- Triage customer service requests by department, urgency and information/response required
- Research questions, issues and incidents for Supervisor
- Collect, prioritize and sort faxes
- Review orders for completeness and fax back orders to nursing homes that need more information
- Initiate non-discretionary calls to facilities
- Coordinate/manage “STAT” order process
-Check e-kit stock list
-Fax back to nursing home
-Prepare backup pharmacy orders
- Assist with training of new hires
- Other duties as assigned; Job duties may vary by location.
Omnicare Benefits
Omnicare offers a competitive benefits package that includes:
- Medical with prescription drug plan
- Dental
- Vision
- Life: Basic, Voluntary, Dependent
- Short and Long term Disability
- HealthCare and Dependent FSA
- Business Travel Accident
- Retirement Plan
- Stock Plus Plan
- Paid Vacation & Holiday
- Personal & Sick Days
Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.
Requirements
Education, Qualifications & Skills
*** STATE CERTIFIED PHARMACY TECHNICIAN PREFERRED***
- High school diploma or equivalent.
- Previous experience as a pharmacy technician and/or medical records/data entry technician preferred.
- Ability to read, analyze and interpret information.
- Ability to communicate effectively both verbally and in writing, with all types of internal and external customers/employees.
- Mathematical skills; addition, subtraction, multiplication and division as required.
- Hand/eye coordination
- Must be able to read, write, speak, and understand the English language.
- Flexible work schedule
***THIS IS A 3RD SHIFT POSITION***
THIS POSITION WILL ALSO BE A BACK UP TO ORDER ENTRY
THE CANDIDATE SELECTED WILL TRAIN ON 1ST SHIFT FOR APPROX. 2 MONTHS THEN WILL MOVE TO 3RD SHIFT. On 3rd shift the hours will be 11p-7a Sunday - Thursdays and will be included in a weekend rotation that includes both Saturdays and Sundays (approx. every 4 weeks).
