Customer Service Help Desk - Part Time and Full Time

Customer Service/Help Desk

ProCare Rx is a privately held pharmacy benefit management (PBM) company headquartered in Duluth, Georgia, with employees located nationwide.  We have immediate openings for part-time and full-time customer service representatives for our Hospice Help Desk.

The Customer Service Representative is responsible for effectively providing problem-solving and technical support to pharmacy and nursing staff by performing the following duties: 

Answer and efficiently resolve questions from nurses, pharmacies, and hospice administration.  Accurately enter data of patient eligibility and drug coverage rules.  Research and resolve questions on claims payment from pharmacies and hospice administration.  Ensure response time requirements are met.  Solve non-routine or complex software, hardware, and procedural problems.  Confer with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.  Execute related tasks and procedures.  Perform other duties as assigned. 

Candidates for the part-time position must be able to work Friday-Saturday-Sunday or Saturday-Sunday-Monday from 11 a.m. to 8 p.m. 

ProCare offers competitive pay and full-time employment benefits including medical, dental, vision, life, disability, and 401(k).  Part-time employees may have the opportunity to progress to full-time status with benefits.

Customer Service Representative Requirements:

• Pharmacy Technical Certification or equivalent experience required.
• Excellent telephone etiquette and verbal/written communication skills.
• Familiarity with medication names and general uses.
• Must be able to multi-task between multiple ProCare and workforce applications.
• Effective conflict resolution and problem solving skills.
• Ability to work as a team and individually to attain person and departmental goals.
• Highly organized and motivated. 

Please indicate whether you are seeking part-time or full-time work.  Please also include your hourly pay requirements.  Applicants not providing pay requirements will not be considered.

Competitive salary.  EOE and drug-free workplace.  Please, no phone calls and no agents.

For immediate consideration, please click APPLY NOW