Call Center Manager

We are motivated to interview candidates for our Amarillo, Texas Call Center who are dynamic, high energy, customer service-oriented individuals.   

Milan Institute Call Center is responsible for responding to prospective student lead inquiries and setting appointments. The Manager is responsible for the hire, development, training, and managing of call center professionals.

Key Responsibilities:

• The ability to effectively manage and develop call center agents in a fast-paced environment.
• Providing associates timely, candid and constructive performance feedback; developing agents to their fullest potential; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding associates for their accomplishments.
• Responsibility for employee satisfaction and retention.
• Must meet call center admissions key benchmarks consistently.
• Responsibility for call center processes; ensuring that they are comprehensive, efficient and timely.

This is an exciting opportunity for the right candidates as we offer a competitive salary/benefits package.

Company Benefits

Medical, dental, vision, life and supplemental insurance

401(k) retirement plan with company match

Vacation and sick pay

Holiday pay

Career advancement opportunities

An Equal Opportunity Employer

To apply for this exciting career opportunity, please send a cover letter and resume to:

Contact Information

Carla Larson

Corporate Director of Admissions

Position Requirements:

• Must have at least 5 years call center work experience.
• Must have a minimum of 2 years call center management experience and a strong customer service work style.
• Interpersonal and communications skills are required.
• Must be able to work flexible hours.
• Experience with Auto Dialing Systems is a plus.
• Proficient Microsoft Office skills, strong math and analytical skills, and superior written and verbal skills.