Job Snapshot
Location:
Phoenix, AZ 85008
Base Pay:
$11.00 - $15.00 /Hour
Industry:
Telecommunications
Sales - Marketing
Job Type:
Customer Service
Experience:
Not Specified
Description
Our client, located in Phoenix is currently in need of multiple Customer Service Representatives for a full time opportunity. Candidates selected for this assignment will begin work as soon as possible. The pay rate for this assignment is $11/hr.
The schedule for this position will be - Monday -Friday from 9am-6pm for 40-hours per week.
Duties are as follows:
Under immediate supervision, the incumbent will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company's products and services.
Basic duties include:
· Responds to telephone inquiries and complaints using standard scripts and procedures.
· Gathers information from the caller to properly resolve the situation.
· Communicates appropriate options for resolution.
· Investigates and resolves complaints.
· Refers non-routine inquiries and complaints to senior level Call Center Representatives.
· Uses a computer system to research inquiries and log customer calls.
offers will be contingent on successful drug testing and background investigation results.
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