Assistant Manager Collections

We are a $14 billion credit union serving more than 900,000 members of the defense and homeland security communities and their families around the world. We are looking for highly motivated individuals who want to work for a company that has demonstrated 15-20% growth for the past six years.

We have an immediate opening for an Assistant Collections Manager. 

Responsibilities:

• Supervises the daily activities of the Delinquency Control Center to ensure the timely and accurate completion of all assigned duties in accordance with policy and procedures.                                                    

• Assists in the design and development of all collection programs and related functions.                                                                      

• Assists the Manager with personnel related matters including hiring, staffing, performance appraisals, training, counseling and termination.                    

• Monitors accounts and reviews reports, analyzing impact, providing statistical data and reporting results of delinquent loan analyses.                        

• Examines OCS, FDR and Mortgageserve systems activity, provides direction to Unit Supervisors and makes decisions on actions to be taken.                                                   

• Assists the Manager in monitoring the sale proceeds on repossessed /foreclosed collateral to ensure a fair and equitable price.                                                                     

• Assists the Manager in compiling and presenting reports to Senior Management. 

• Makes final collection attempt prior to charge-off when appropriate.        

• Assists in the monthly review of loans recommended for charge-off to the Board with subordinates and operations sections; coordinating DCC's input into the monthly Board report.                                                          

• Monitors recovery on charged-off loans providing direction for collection agency assignment and review.                                                   

• Assists in the retention of all records related to charge-offs.                                                                                                                 

• Assists in workouts of real estate acquired through collection processes/foreclosures.                                                        

• Reviews federal, state and local regulations pertaining to debt collection and recommends changes to collection procedures. 

Requirements:

• Baccalaureate degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.                                           

• Four years’ progressively responsible collection experience, including credit cards, installment loans, and real estate products required.                                        

• Real Estate secured loan workout experience preferred.                        

• Two years' supervisory experience required.                                   

• Thorough knowledge of debt collection laws and regulations on Federal, state and local levels required.                                                    

• Strong oral and written communication skills required.                         

• Lending experience preferred.             

You do not need a security clearance but you must pass a credit and criminal background check.

Benefits include: 

• Health, dental, prescription drug, and vision coverage
• Flexible spending accounts (FSA) for qualified medical and dependent care out-of-pocket expenses
• Tuition assistance - reimbursement up to the IRS maximum annually for work related degree programs
• Company paid short- and long-term disability coverage
• Company paid life insurance
• Business casual attire
• Immediate enrolment in 401(k) plan with employer match after 6 months

Pentagon Federal Credit Union values diversity and is an equal opportunity employer.