TrueCareers - Love Work. Love Life. TM

NEW USER?CANDIDATE LOGINFOR EMPLOYERS
  Search JobsPost ResumeCareer Resources
Find Jobs | Post Resume | my careerbuilder | Help
 Start New Search >>

Senior Manager, Client Services

Apply Now >> Save it
 |  Email It
 |  Print it   |    | 
Report It
Job Snapshot
Location:
225 International Parkway
Lake Mary, FL 32746 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Other Great Industries
Manages Others:
Yes
Job Type:
Professional Services
Education:
4 Year Degree
Experience:
At least 3 year(s)
Travel:
Up to 50%
Post Date:
11/3/2009
Contact Information
Contact:
Diana Bowman-Booth
Ref ID:
26056
Fax:
407-805-0016     instantly fax your resume >>
Description
SENIOR MANAGER, CLIENT SERVICES


Differentiate yourself in your career with a company that is outthinking and outdoing the competition everyday. Apply now to join Convergys, the global leader in providing customer care, human resources and billing services.


Senior Manager, Client Services responsibilities include:

  • Leader of a Vertical Industry whose team of Client Services Managers is assigned to clients within that Vertical.
  • Responsible for setting up an Inbound/Outbound IVR web or blended service-offering program.
  • Accountable to coordinate all aspects of program set-up including IS coordination, forecasting, staffing, scripting, media, telecom, reporting, quality measurement, data processing, floor operations, training, quality verifications and billing.
  • Support the Client Services Managers as they directly interface with client during requirements gathering sessions
  • Train the Client Services Managers and other team members on how to perform their job functions.
  • Team manages a portfolio of accounts in an industry vertical and the number of such clients can range from 25-50
Requirements
Please review Senior Manager, Client Services before applying


Senior Manager, Client Services Requirements:

  • 3-5 years management experience required (overseeing professional staff)

  • Proven track record in:  Client Account Management; account and relationship development resulting in business growth/sales;Financial account management (forecasting/revenue generation/profitability); and Contract Management (contract execution; contract negotiations; and contract change management


  • Strong negotiation skills

  • Ability to connect, develop and leverage relationships (internally and with client)

  • Effective communication and presentation skills

  • Ability to travel 50%



CONVERGYS' GREAT BENEFITS
  • Medical/Dental/Vision
  • Life insurance
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Tuition Reimbursement
  • Paid Time Off and Holidays
  • Short-Term/Long-Term Disability
  • Reimbursement Accounts



Convergys is an EOE M/F/D/V
Apply Now >> Save it
 |  Email It
 |  Print it   |    | 
Report It
CareerBuilder.com AdviceFor your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
SPONSORED BY
   
Find Salary Information for these Jobs

Thank you for your interest…

Thank you for your interest in the Senior Manager, Client Services position.

To begin the application process, please enter your email address.

Email is invalid Email is needed

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website.