Part Time Technical Service Representative

Part-Time hours vary between 4pm-10pm and you can work a minimum 4 evenings/week, 16 hours/week (weekday and weekend evening shifts).

DISH Network is an innovative industry leader distinguished by its pioneering spirit.  Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.   Our Fortune 250 Company continues to define the curve in television entertainment.  We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.   Come explore the big picture with us!

Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution. 

Responsibilities include:

• Provide quality technical support service through one-call resolution to establish a long-term customer relation

• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations

• Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support

• Assist customers with their billing and payments needs and accepting payments via credit card

• Sell multiple entertainment products and services as well as hardware systems and accessories

• Overcome objections to buying circumstances by being knowledgeable about product and services benefits and the value within the marketplace.

• Responsible for providing solutions to create loyalty and save our customers that want to disconnect their service; upgrade current customer’s service by using effective rebuttal techniques.

• Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires

• Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc

• Maintaining a professional appearance, behavior, and conduct

• Effectively work with peers in a team focused environment

• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

•  High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred.
• Excellent oral and written communication skills
• Proficient with Windows 95 or higher
• Ability to work as part of a team
• Strong organizational, time management, problem solving and multitasking skills

Additional Information:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear
• Available to work various schedules including weekends, holidays and evenings

If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!

DISH Network is an Equal Opportunity Employer and a Drug Free Workplace.