Service Technician I

SUMMARY:             Provide on-site maintenance for residential and light commercial alarm systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Service Technician I may be expected to perform some or all of the duties listed.

£  Performs routing and emergency service calls as set forth by the branch manager.

£  Troubleshoots and identifies malfunctioning or inoperative equipment on alarm systems by using electronic testing equipment.

£  Replaces or repairs malfunctioning or inoperative equipment.

£  Provides documentation of service and hours worked.

£  Provides documentation and completes reports of inventory and vehicle usage.

£  Performs preventative and routine maintenance, as needed on existing alarm systems.

£  Determines backup components to be maintained in stock.

£  Trains new users in operation of alarm system equipment.

£  Maintain good driving record.

£  Drives company vehicle to perform duties.

£  Comply with Protection One’s vehicle policy.

£  Other duties as assigned by leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

£  Knowledge of 110-volt electricity.

£  Knowledge of Company policies, procedures, guidelines, and practices.

Skills

£  Must understand basic electrical theory and troubleshooting skills.

£  Self-motivated and a professional attitude.

£  Excellent communication and listening skills.

£  Excellent teambuilding, customer service, and interpersonal skills.

£  Must possess good decision making skills, be very organized and detail oriented.

£  Ability to use discretion and problem analysis.

£  Ability to work effectively with others.

£  Ability to work as part of a dynamic team and be flexible.

£  Ability and willingness to make key contributions to the growth of the business.

MINIMUM QUALIFICATIONS

£  High school diploma or general education degree (GED) and one to three months related experience and/or training.

£  Some related prior experience in military, electrical, electronic, or construction fields, previous alarm system industry preferred.