Practice Manager

GENERAL SUMMARY OF DUTIES – The Practice Manager directs and supervises the day-to-day functions of assigned clinics in the Region in accordance with federal, state, and local standards, guidelines, and regulations.  The Practice Manager is responsible for carrying out all established policies.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

1.        Assists the office manager in planning, developing, organizing, implementing and directing the day-to-day functions of the clinics and its programs and activities.

2.        Assists in the development and implementation of written policies and procedures that govern the operations of the clinics.

3.        Maintains written job descriptions and performance evaluations for each staff position in clinics.

4.        Assists in establishing policies that govern the patient’s right to quality of life and care.

5.        Interprets the practice’s policies and procedures to employees, patients, family members, government agencies, etc., as necessary.

6.        Reviews the practice’s policies and procedures periodically, at least annually, and makes recommendations to assure continued compliance with current regulations.

7.        Creates and maintains an atmosphere of warmth, personal interest, and position emphasis, as well as a calm environment throughout the practice.

8.        Consults with office managers concerning the operation of their practices to assist in eliminating/correcting problem areas, and/or improvement of service.  Reports such findings/solutions to the CEO.

9.        Represents CPS in dealings with outside agencies, including governmental agencies and third party payers, or provides an authorized representative of CPS when unable to attend such meetings.

10.     Makes written and oral reports and recommendations to the Regional Director concerning the operations of the clinics.

11.     Maintains an adequate liaison with patients.

12.     Ensures that public information describing the services provided is accurate and fully descriptive.

13.     Reviews and develops a plan of correction for deficiencies noted during survey inspections and provides a written copy of such plan to the Regional Director.

14.     Makes routine inspections of the practices to assure that established policies and procedures are being implemented and followed.

15.     Maintains a good public relations program that serves the best interest of the practice and the community alike.

16.     Maintains an excellent working relationship with the medical profession and other health related facilities and organizations through formal working agreements.

17.     Assists in setting the tone and atmosphere of the practice.

18.     Assumes the administrative authority, responsibility and accountability of directing the activities and programs of the region.

19.     Assists in the recruitment and selection of competent supervisors, consultants, and other personnel.

 20.     Reviews and checks competence of work force and makes necessary adjustments/corrections as instructed by the Regional Director.

21.     Assures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients.

22.     Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

Knowledge, Skills & Abilities - This position requires the following minimum requirements:

1.        Knowledge of organization policies, procedures, systems, and objectives.

2.        Knowledge of fiscal management and human resource management techniques.

3.        Knowledge of accounting systems, insurance billing and collecting, and budgets.

4.        Skill in planning, organizing, and supervising.

5.        Skill in exercising initiative, judgment, problem-solving, and decision-making.

6.        Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public.

7.        Ability to communicate effectively both in writing and verbally.

8.        Ability to counsel/discipline personnel as requested or as may become necessary.

9.        Ability to delegate authority, responsibility to other staff personnel as deemed necessary to perform their assigned duties.

10.     Ability to handle information in a confidential manner.

EDUCATION – Bachelor’s Degree in health or business administration is required.

EXPERIENCE – Minimum three to five years’ experience in a healthcare or clinic setting.