Sales Support Coordinator

Job Title:         Sales Support Coordinator

Location:         Syracuse, NY

Reports to:     Sales Support Supervisor

Status:             Non-exempt/Full time

Company overview:  Carousel Industries is the premiere technology solutions provider who designs, implements and maintains powerful converged communication networks for enterprise customers nationwide. Utilizing a single source approach, Carousel offers everything from VoIP, Data Infrastructure, Power and Cooling, IVR, Wireless, and Security to ongoing maintenance, repair, and managed services. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Extreme Networks, Juniper Networks and APC.

Job Description: 

The Sales Support Coordinator will provide Administrative support to assigned Sales Representatives and ensure customer satisfaction to the highest degree possible.

Responsibilities:

·         Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various departments. 

·         Makes quotations, writes orders, and relays pertinent order information.

·         Coordinates with other departments to ensure proper service to customers.

·         Communicate well with customers to give them the best possible service.

·         Use CRT to retrieve customer information, stock, and status of purchase orders.  Ensure that correct codes are used for inputting or retrieving information.

·         Handles the needs of sales representatives and customers in a timely manner.

·         Contact vendors in order to locate requested items to meet a customer’s delivery requirements.

·         Maintain files of active orders.

·         Provide administrative support to sales team.

·         Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.

·         Perform other projects and assignments as required.

Required Knowledge and Experience:

·         High School diploma or equivalent

·         Interest in being customer liaison with excellent written and verbal skills.

·         Experience with computer and database management programs.

·         Candidate must be a team player.

Carousel Industries will offer to the ideal candidate:

Ø  Competitive compensation

Ø  Comprehensive benefits package, including 401K

Ø  Paid Holidays, Sick Leave and Vacation