Collector - Financial Services

RMS is one of the global leaders in the receivables/collections industry, is looking for Collectors and Recovery Specialists to work in their Service Center.   Individuals must be highly driven and self-motivated to achieve individual goals and must also work well with others in a team-oriented environment.  Candidates must have strong negotiation skills and communications skills.  Schedule flexibility is needed for these positions.  Recovery and Post charge-off Experience Pays. 

RMS, headquartered in Bethlehem, Pennsylvania with operations in the United States, Canada, Mexico and Hong Kong, is a leading global supplier of receivable management services. RMS provides customers a continuum of services from electronic bill presentment, receivable outsourcing, traditional collections, bankruptcy services, and deductions management. RMS is a dynamic, growing organization.

Key Responsibilities:

1. Contacts debtors by telephone regarding Post Chargeoff (Recovery) consumer and business card accounts.  This position generally services third party consumer & commercial bankcard clients.
2. Performs “talk-off" and account follow-up as directed, and conducts work efforts in accordance with management’s direction and client requirements.
3. Negotiates repayment of account balances via payoffs, settlements, and payment plans.
4. Skiptraces debtors using company provided tools & resources and in accordance with company policy & procedures.
5. Conducts follow-up on debtor promises and commitments to ensure positive resolution.
6. Adheres to the FDCPA, state collection laws, and client/customer work requirements.

1. Experience collecting consumer, post-chargeoff (recovery) credit card and/or auto loan accounts (minimum 12-18 months).
2. Proven negotiation skills; ability to persuade others and to positively impact and influence the actions of others.  Experience negotiating settlements within client parameters.
3. Experience at de-fusing hostile, combative situations.  Must be able to build rapport and forge relationships under extremely stressful and difficult situations.  Must be able to communicate effectively and efficiently with peers, and in an assertive, controlling manner with debtors.
4. Experience at working quickly and productively in a dynamic, fast-paced, and rapidly changing environment.  Ability to prioritize work and “triage" tasks to maximize work efforts and recovery results.
5. Ability to work a flexible schedule to include days, evenings, and weekends.
6. Must be able to successfully complete criminal background check, FBI fingerprinting, drug screening, and provide proof of education.
7. High School diploma/G.E.D. required (college degree preferred).  Bilingual (Spanish) is a plus. 

The hours for the available positions vary based on the third-party business segment. Please include your hours of availability to be considered for any of the open positions. To apply for this position, please forward your resume to [Click Here to Email Your Resumé] or fax your resume to 484-242-3193.

Please visit our careers page on our website at http://www.rmsna.com

All qualified candidates must successfully complete both pre-employment drug screening & criminal background check as well as be able to provide proof of education before being hired.

RMS is an Equal Employment Opportunity employer.