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Billing Help Desk Agent CSR

1 and 1 Internet, Inc.

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Job Snapshot
Location:
701 Lee Rd
Suite 300
Chesterbrook, PA 19087 (map it!Map it! )
Base Pay:
$22,500 - $25,000 /Year
Bonus:
$2,500.00
Other Pay:
After 3 months Benefits incl. sick, paid vacation, medical
Employee Type:
Full-Time
Industry:
Banking - Financial Services
Consumer Products
Credit - Loan - Collections
Manages Others:
No
Job Type:
Accounting
Admin - Clerical
Customer Service
Education:
High School
Experience:
Not Specified
Travel:
Negligible
Division:
Customer Service
Post Date:
11/4/2009
Contact Information
Contact:
Sebastian Gonzalez
Ref ID:
Acc-SeGo
Description
Billing Help Desk Agent / CSR Customer Service Representative

If you are eager to learn, a recent high-school or college graduate and enjoy working in a young, dynamic and fun loving team then you are in the right place!


About Us

The 1&1 group is a leading Internet provider with more than 5 million customer accounts and more than 5.1 million registered Domains. 1&1 is present on the markets in the USA, Germany, Austria, France and Great Britain and offers a wide range of sophisticated online applications to consumers, businesses and professionals.

The product range covers services such as web hosting including shared hosting, dedicated servers, domain names and online shops. The 1&1 products are supplemented by attractive value-added features, such as software for designing websites. All of the 1&1 products are operated by our high-performance data centers. As an employee of 1&1, you can expect to be a valued part of a successful team and an industry leading with high growth potential.

Summary - Billing Help Desk Agent / CSR Customer Service Representative

We are looking for a customer service focused individual for our phone/mail billing team. Your job will be answering incoming emails and phone calls received from our customers and other people regarding their accounts..

Requirements
Billing Help Desk Agent / CSR Customer Service Representative

All of the below requirements, technical abilities and experience are helpful, but not required.

Requirements - Billing Help Desk Agent / CSR Customer Service Representative :

  • Strong spoken and written communications skills
  • Ability to communicate Billing processes clearly
  • Customer service satisfaction skills
  • Patience and understanding to customers
  • Eager to learn
  • Team player


Previous experience:

  • Incoming billing call center
  • Outgoing sales calls
  • Collections agency
  • Help-desk
  • CSR
  • Data entry
  • Cold calling


Technical abilities:

  • Computer usage
  • Microsoft applications
  • Internet usage
  • SAP knowledge


If you feel you are an excellent candidate for this position, please send your resume, cover letter, and salary requirements to: Sebastian Gonzalez [Click Here to Email Your Resumé]


This position is in our Wayne, PA location, just outside Philadelphia. We prefer local candidates.



CSR, C.S.R., customer service, customer service rep, customer service representative, customer, support, customer care, Billing, SAP, help-desk Billing, Billing technician, Billing agent, Accounts receivable.
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