Collections Associates

Job Description:

·         Contact customer to resolve delinquent status of account according to company policy or to recover unpaid balances on previously charged off account(s) including establishing and maintaining payment schedules.

·         Confirm payment or negotiate payment arrangement. Research any discrepancies.

·         Document account information and payment arrangements on the computer.

·         Process or forward any “after call" work-related requests accurately and in a timely manner.

·         Make pertinent and clear notations on the account, using grammatically correct and understandable language.

·         Conduct all conversations in a clear, friendly, and professional manner.

·         Verify all personal identifying information.

·         Use Microsoft programs and client-specific database to review the accounts for any previous notations and to find answers to questions.

·         When circumstances indicate, communicate with appropriate offices for follow up.

·         Maintain strict confidentiality with customer account information.

·         Complete phone calls to meet required performance standards.

·         Keep abreast of developments affecting customer service by reading daily updates.

Required Skills/Experience:

·         Must have 3 years of collection experience

·          Must have a High School Diploma or GED

·         Typing and Data Entry (Typing and Data Entry test will be conducted to be considered)