Repair Process Manager (RPM)

Description Is your auto body career at risk of becoming a total loss? Let True2Form Collision Repair Centers fix that wreck!

With forty collision repair centers in Maryland, North Carolina, Ohio, and Pennsylvania, True2Form is one of the leading collision repair companies in the eastern United States. And True2Form isn’t a leader by accident - we proudly maintain one of the best pay and benefit packages in the U.S. Looking for advancement? We’ve got you covered there too. At True2Form, your only limits are your talent and commitment to being the best.

We are currently seeking Repair Process Managers (RPM's)/Damage Appraisers in the Greater Allentown, Pennsylvania area.

The Repair Process Manager (RPM) is our primary contact with the customer. The RPM is responsible for coordinating all the activities and resources necessary to fulfill the customer’s requirements from the point an estimate is requested to the time the repaired vehicle is delivered.

Key Responsibilities

1. Write accurate damage appraisals, using company guidelines for pricing and quality

2. Perform written and/or telephone follow-up contact

3. Monitor the progress of the vehicle throughout the repair process, guaranteeing it meets our highest standards of quality

4. Provide all information necessary regarding the status of the vehicle

5. Deliver and present vehicle to the customer

If you’re the best, why not work for the best? Our benefit package includes:

Medical Insurance
Dental Insurance
Vision Insurance
Short and Long Term Disability Insurance
Company-paid Life Insurance
The opportunity to buy additional life insurance
Paid holidays
Paid vacation
Paid personal days
401(k) Retirement Savings program with a company match
Credit Union membership
Uniforms
I-CAR and Company Training

Isn’t it time for you to find out why nearly 600 collision repair professionals call True2Form Collision Repair Centers home?

Requirements

• Excellent interpersonal skills, good oral and written skills, detail oriented, punctual
• Knowledge of metal/refinish replacement and repair techniques and I-CAR certification are preferred
• I-CAR certification is mandatory within one year of employment
• State appraiser’s license