Job Snapshot
Location:
Atlanta, GA 30068
Industry:
Mortgage
Banking - Financial Services
Contact Information
Description
Flagstar Bank is the largest publicly held savings bank in the Midwest and one of the top 10 largest savings banks in the United States. Flagstar has been one of Metropolitan Detroit's "101 Best and Brightest Companies to Work For," a recognition achieved seven years in a row.
Flagstar Bank encourages a dynamic work environment that welcomes fresh ideas, values diversity and fosters creativity. We empower people to take the initiative in serving our customers and provide training and development to help them advance in their careers. Encouraged by an open door policy, employees of all levels interact with each other, exchanging ideas and growing personally and professionally. Because our culture is entrepreneurial, change is frequent, challenges abound and innovation is constant. We are committed to being an employer of choice and cultivating an environment that thrives on mutual respect, fairness and equal opportunity.
Flagstar Bank, headquartered in Troy, Michigan, is a community bank with banking centers in Michigan, Indiana and Georgia. We offer mortgage lending and related services nationwide. Flagstar Bank is a great place to grow, to learn and to succeed.
Job Summary:
Flagstar Bank is seeking a sales oriented, dynamic individual to join our retail banking team as a financial service representative. This individual is responsible for profiling customers, identifying current and potential customer needs, selling banking products (checking, savings, CD, IRA, etc.), and seeking opportunities for cross-sell of investment and mortgage related products.
Responsibilities:
- Adheres to Flagstar Bank operations procedures and guidelines.
- Analyzes customer relationships relative to their financial needs, recommends products/services and sells solutions that will meet those needs.
- Develops and maintains a detailed financial plan for each customer.
- Educates customers about the solutions Flagstar has to offer in a professional and knowledgeable manner.
- Generates business through direct marketing, cross-selling, telemarketing and presence in the community.
- Maintains periodic contact with assigned customers.
- Maintains properly updated forms, legal disclosures, notifications, and signs within the site to meet regulatory, legal and policy considerations.
- Maintains a thorough understanding of all consumer-related products and services.
- Provides customers with a clear understanding of all technical aspects and benefits of products/services offered.
- Additional responsibilities as assigned by management.
Requirements
- High school diploma or GED required.
- Prior banking and/or sales experience strongly preferred.
- Demonstrated knowledge of general banking practices and procedures preferred.
- Positive attitude with exceptional sales and customer service skills.
- Strong written and verbal communication skills required.
- Demonstrated aptitude and desire for sales achievement.
- Strong organization skills with close attention to detail.
- Solid interpersonal, problem solving, conflict resolution and team building skills.
- Ability to display a high level of confidentiality.
- Ability to work under minimal supervision is required.
- Computer literate with flexibility to adapt to new or changing systems.
- Competently utilize computer software - MS Word, MS Excel, Windows and email are an integral part of day to day activity.
- Ability to be flexible with work hours, 7:30-7:30 PM Monday – Friday, 8:30-4 PM Saturday and 12-4 PM Sunday.
- Work schedule may be adjusted temporarily from time to time to accommodate needed coverage due to vacations, holidays and illness.
Flagstar Bank is an Equal Opportunity Employer
