Pharmacy I-OPS Manager

SCOPE:

Oversees and manages the clinical and pharmacy services relationship with customers of Oncology Pharmaceutical Services. The service relationship managed by the Pharmacy Manager spans traditional oncology pharmacy services, including clinical interventions, admixture training, admixture services, and therapeutic interchange analysis, to the many tools, resources, and services available through Oncology Pharmaceutical Services that help oncology nurses, physicians, and other oncology practice staff improve their overall work product and the clinical and operational success of the practice. Responsibilities may include direct supervision and management of admixture technicians and/ or staff pharmacists.  Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Oncology Knowledge/ Expertise

• Specific knowledge of office-based admixture operations within the oncology setting and techniques compliant with USP 797
• Understanding of current and emerging oncology therapeutics
• Understanding of common oncology disease states and the most common treatments used for each disease state
• Community Oncology Practice and Business Operations Expertise
• Deep understanding and expertise in pharmacy operations performed within the office-based oncology setting, including but not limited to:
• Utilization and optimum management of Pyxis technology;
• Inventory management techniques;
• Individual drug and total regimen analysis, including all cost and reimbursement considerations for all payor types; and
• Charge capture processes to reconcile drug purchases to drug billings/ reimbursements
• Strong understanding of oncology patient flow within office-based oncology practices and common patient flow issues/ hurdles and potential solutions
• Awareness and understanding of responsibilities and common issues with the following practice based employees ¿ nurse managers, billing managers, and practice administrators

Customer Service Orientation/ Mindset

• Ability to develop an understanding of customer needs both inside and outside of standard pharmacy operations, including nursing and clinical operations
• Demonstrates communication skills that result in deep insight into customer’s needs
• Demonstrates powerful listening skills
• Articulate verbal communicator
• Quickly establishes trust and credibility
• Ability to understand and proactively apply a wide array of pharmacy services, tools, and resources to satisfy specific customer needs
• Demonstrates assertiveness in identifying customer needs throughout the customer practice (physicians, management, nursing, and other practice staff) and aggressively focuses on exceeding customer’s service expectations

Personal and Professional Development Commitment

• Continuous focus on improving oncology pharmacy expertise in the broadest sense
• Constant improvement in the expert use of all available tools, resources, and services available through Oncology Pharmaceutical Services
• Demonstration of creativity and initiative in personally developing new services, tools, and resources to exceed the expectations of customers and their specific needs

MINIMUM QUALIFICATIONS: 

Bachelor’s degree from an accredited school of pharmacy.  Minimum five (5) years experience as a registered pharmacist.  At least two (2) years prior supervisory and management experience in a pharmacy with I.V. skills.  Oncology background preferred.  Must possess current Pharmacist licensure in state of practice.

COMPETENCIES:

• Acquires Technical/Functional Expertise: Acquires and applies knowledge in all areas of own specialty or profession; continuously works to improve knowledge; is regarded as an expert by customers, peers, and management; identifies and uses other expert resources as needed
• Analyzes Issues/ problems solves: Gathers relevant information systematically to ensure a balanced perspective of business issues; considers a broad range of issues or factors impacting the business; grasps complexities and perceives relationships among problems or issues; seeks input from others and uses accurate logic in overall analysis of business issues; develops logical and sound solutions
• Builds Relationships: Intentionally establishes friendly, candid, and trusting business relationships with both internal and external stakeholders; cultivates a network of contacts throughout the organization; treats others fairly and with respect; seeks resolution of disagreements through open, constructive discussion
• Build Teams: Initiates collaboration and cooperative group relationships among coworkers and clients for common goals; facilitates group process.
• Coaches and Develops Others: Cultivates personal responsibility and ownership for self-development among others; gives timely, accurate and constructive feedback; coaches others to improve performance and reach full potential; provides others with learning and growth opportunities
• Communication Skills: Speaks clearly and expresses self well in all situations; skillfully uses active listening and probing questions to ensure optimum understanding of others ideas and opinions; keeps others informed; writes clearly, concisely, and grammatically correct; extracts substance from complex issues and organizes content effectively; selects appropriate media and message for each respective audience.  Uses clear expression of ideas in writing and good grammatical form.
• Financial Management: Uses financial and quantitative information effectively to manage; establishes realistic budgets; interprets financial data as a means to determine appropriate intervention strategy.
• Marketing/ Development Skill: Rigorously works to understand the market place; develops keen understanding of competitive environment; effectively identifies the key influences (good and bad) on business growth and product adoption; skillfully develops comprehensive strategies, tactics, and detailed action steps to achieve business goals; highly effective at managing execution of business plans to ensure timely achievement of business goals; thinks creatively to ensure business plans achieve optimum results
• Negotiates Effectively: Demonstrates ability to effectively facilitate parties toward a "win win" agreement; identifies key players; defines objectives, significant issues, and shared interests; determines motivational drivers and potential obstacles for all parties; communicates effectively; gains results without either party losing face.
• Organizes and Plans: Identifies work objectives and the short-term actions that lead towards goal achievement; works systematically and efficiently; coordinates resources to meet objectives; anticipates obstacles and upcoming changes; assures that needed personal and/ or team organization systems are in place to achieve goals
• Provides Direction: Identifies goals and vision for direct reports; guides individuals toward priorities; coordinates resources and arranges organizational systems to meet objectives.

PHYSICAL DEMANDS:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical demands of this job typically require full range of body motion including manual and finger dexterity and eye-hand coordination and the ability to read and note appropriate measurements.  Requires sitting/standing for extensive periods of time.  Occasionally lifts and carries items weighing up to 40 lbs.  Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to direct contact with patients with potential for exposure to toxic substances, medicinal preparations, and chemotherapeutic agents. Work will require regular travel by air or automobile, approximately 10-15% of work month on average.