Competencies/Skills
Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Inclusion – Appreciating and leveraging the capabilities, insights, and ideas of all individuals. Working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results.
Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations.
Safety Awareness – Identifying and correcting conditions that affect employee safety; upholding safety standards.
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Minimum Position Requirements:
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Able to travel overnight on business usually 4 to 6 days each year.
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Able to handle conflict situations
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User must be able to work independently and complete assigned tasks with or without direct supervision.
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Individual must be able to work with vendors, users, division personnel and other related project personnel.
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Individual will be trained to follow Support procedures and guidelines.
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Will assist with the continual evaluation of the efficiency and effectiveness of the support process.
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Individual must be able to project a positive image of themselves as well as other team members.
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Position will be located on site in Cincinnati with the Pharmacy Functional support team
Desired Previous Experience
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Pharmacy Support at divisional offices is a plus
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Kroger Support Center Level 2 experience is a plus
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Pharmacy Technician Experience or support of Kroger Pharmacy software/hardware not required but is a plus.
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Some knowledge in the follow areas are helpful but not required:
-Rx IVR systems
- Ateb
- Nortel
- NDC/ Per Se
-McKesson Rx Ports and cells
-Script Tech balances and counting scales
-ScriptPro Robots
-Support via phone and on-line the implementation, conversion and rollout needed to move Kroger from current pharmacy systems to the new EasyFill PRN system.
-Physician Interface (PI) with various pharmacy systems vendors, several Pharmacy aggregators, and other interested parties so that prescriptions can be send from the doctors office to the pharmacy electronically.
-Robotic tablet counting technology testing and evaluation.
-POS scanning changes at Drive-thru windows and front registers.
-Pre fill program.
