Description
Job Title: General Manager
Reports to: District Manager
FLSA Status: Exempt
Position Summary: Establish and maintain an environment to support Easy Sales and Service.
General Purpose: Customer Service, Operations, Results, People Development, Sales Management
Role Qualifications:
·Teach and reinforce behaviors that result in managers and associates delivering Easy Sales and Service
·Coordinate and manage all store operations
·Develop associates to achieve results
Position Responsibilities:
·Supervise, recruit, train, develop, coach, and communicate with all associates and managers as well as assess performance
·Ensure a positive customer experience
·Achieve store level earnings and sales goals
·Supervise store security and safety
·Maintain adherence to all company policies and procedures
·Perform other related duties as assigned
Requirements
Essential Skills and Experience:
·Analysis: gathers specific and relevant information to fully understand problems
·Decision Making: uses the appropriate knowledge, information and expertise in making decisions
·Planning: establishes clear, realistic timelines to accomplish objectives
·Managing Execution: delegates responsibility and conveys clear expectations
·Financial Acumen: draws accurate conclusions from financial and quantitative information
·Focus on Service: identifies and anticipates customer requirements, expectations and needs
·Engage and Inspire: projects a positive image and serves as a role model to other’s
·Developing Others: provides feedback, coaching, and guidance to enhance others development
·Building Relationships: relates to people in an open, friendly, accepting manner
·Leveraging Diversity: creates a respectful and inclusive environment
·Results Orientation: demonstrates a strong drive to achieve meaningful results
·Adaptability: adapts appropriately to competing demands and shifting priorities
Preferred Skills & Experience:
·Bachelor’s Degree in Business Administration or related field.
·Three to five years progressively responsible store management experience in a retail environment.
Reporting to this person: Assistant Managers and all store associates
