NOCC Systems Operator

  NOCC Systems Operator

Esurance Network Operations team is seeking a NOCC Systems Operator to support monitoring, responding, and reporting of incidents occurring in the Esurance IT infrastructure. The Systems Operator will provide first-line support for a wide variety of systems and processes including Esurance’s 24x7 web presence, WAN, and critical servers and services. This individual will also be responsible for reporting on issues and performance, performing maintenance, and working closely with the Network Operations Team to improve monitoring, troubleshooting, and response times.

Job Responsibilities NOCC Systems Operator :

• Provide First-line support of Esurance IT infrastructure and systems

• Document and report support issues

• Work with Network Operations team to troubleshoot and fix issues

• Document issues, fixes, and response times

• Report server, network, and systems performance metrics

• Work shifts on a rotational basis to staff the NOCC on a 24x7 basis and take part in on-call rotation

• Work collaboratively and coordinate between technical and non-technical people within and outside of the group

QualificationsNOCC Systems Operator :

• Familiar with network and server troubleshooting methodology

• Experience in a 24x7 ecommerce environment preferred.

   

• Experience in Windows 200x, IIS, and fluent in at least one scripting language such Java Script or VB Script

• Take charge personality, and the ability to drive a plan to completion

• Must be comfortable working in a fast-paced environment with a highly technical team

• Ability to adhere to standards in a dynamic environment.

• Ability to thrive within an environment that relies heavily on the principles of teamwork.

• Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary

• Strong written and verbal communication skills.

• Must be available for rotational shift schedule

• Familiar with TCP/IP networking and troubleshooting in a Microsoft Windows networking environment

• Familiarity and troubleshooting skills with Frame Relay, VPN, and WAN infrastructure a plus.

• CCNA and MCP certifications are desirable

Education and Experience:

• Bachelor's degree (B.S.) in Computer Science or equivalent job experience

• 1 to 3 years hands-on experience with MS Server system management skills

Physical Demands & Work Environment:

Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description intends to describe the general nature and level of work being performed by people assigned to this job.  It is not intended to include all duties and responsibilities.  The order in which duties and responsibilities are listed is not significant.