Job Snapshot
Location:
Overland Park, KS 66211
Other Pay:
Competitive Compensation and Great Benefits
Industry:
Healthcare - Health Services
Job Type:
Health Care
Customer Service
Executive
Experience:
At least 7 year(s)
Contact Information
Ref ID:
AVP of Operations
Description
Assistant Vice President
CareCentrix is the nation’s leading home health benefits manager. We seek to improve both the quality and total cost of care for post-acute and chronic patient populations through the
effective and efficient use of transitional care services.
Home Health Care is a multi-billion dollar industry and growing, spurred by the cost-effectiveness of home care versus lengthy hospital stays, advances in technology and the increased satisfaction of and improved outcomes for patients.
At CareCentrix, we’ve combined our proven home health care services with personalized clinical programs and innovative technologies to:
- Coordinate the delivery of a full spectrum of home care services
- Reduce preventable hospital readmissions
- Improve patient outcomes and
- Lower overall health care costs.
Position Summary
This position will direct and oversee a 100+ person call center that will be added to support the growth of CareCentrix. This position will oversee the complete operations of patient processing including patient registration, eligibility and benefit verification, provider assignment, re-authorization processing, and HME activities/processes. This position will manage the centers P& L, budget, performance metrics and will collaborate with other CareCentrix support functions, including provider services, performance improvement, IT, finance, account management-sales, and human resources to optimize operational performance, and customer and employee satisfaction. Strong call center experience in a healthcare environment preferred.
Requirements
Required Education / Experience
Bachelor's Degree or the equivalent plus a minimum of seven years experience in a call center, contact center environment including four years with strong leadership and managerial skills. Clinician preferred RN/ LPN but not required.
Expect more from CareCentrix
At CareCentrix you’ll find everything you need to make the most of your career, including skilled, collaborative associates; a team-oriented approach and the resources of a national company. When you work for CareCentrix, you can expect more: more opportunities, more challenges, more rewards.
*CareCentrix is an Affirmative Action/Equal Opportunity Employer M/F/D/V encouraged to apply.
