Customer Relationship Manager (IT)

Description L3 Enterprise IT Solutions is seeking a full time, full benefits Customer Relationship Manager for our DoD client based in Ft. Detrick, MD.

Security Clearance required: SECRET (This position is in a secret cleared environment at a DoD facility).

As our Customer Relationships Manager You will be responsible for:

- The migration of new CCSC customers
- Establishing and maintaining an effective working relationship with all CCSC Customers
- Directly addressing any and all issues by interacting with customers in person and/or by phone and email
- Participating in the development of Support Agreements (SA) between CCSC and new customers
- Serving as senior process advisor for our DoD client
- Leading the team through planning and implementation of solutions and mentoring staff concerning IT Service Management Implementation Methodologies
- Conducting surveys of current service desk operations across existing ITA service centers to determine required resources.
- Providing in-depth technical analysis to expedite organizational adoption of Information Technology Infrastructure Library (ITIL) best practices
- Preparing and presenting briefings regarding process engineering activities -Defining operational procedures and tools for the Army Information Technology Agency (ITA) Consolidated Customer Service Center (CCSC)

Requirements Required Experience/Background:
- 5-10 years CRM experience
- 4 year college degree
- Must have strong writing skills

L-3 Enterprise IT Solutions (EITS) is the Information Technology Center of Excellence in L-3. We have successfully served the Department of Defense, federal civilian government agencies and state and local governments with a broad range of IT services and solutions for over 30 years. The success of EITS results from its proven leadership in the area of IT consolidation, our strength in IT governance and our standards-based processes, quality management and project management.

We offer a competitive benefits package for Fulltime and Part time employees to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401(k) Employee Stock Purchase Plan, referral bonuses and tuition reimbursement.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.