Environmental Analyst

Altas Oil Company

We are a fast paced, strong, innovative company that is growing rapidly nation-wide.  Employees at Atlas trust the people they work for, have pride in what they do and truly enjoy the people they work with.

Environmental Analyst

• Serve as a liaison between IT and various business units as assigned
• Maintain working understanding of and follow prescribed System Development Life Cycle methodology
• Ensure that all documentation is complete, accurate, easy to comprehend, and meets current documentation standards
• Ensure customer satisfaction with the delivered solution by involving them and keeping them engaged from initiation through project close-out
• Assist project leaders in the delivery and determination of the business needs and corresponding specification of requirements for projects and release components, including participation in the new projects
• Assist in the design and implementation of a detailed user test plan to ensure an accurate and effective company projects
• Facilitate user acceptance testing on applications
• Work with vendor on training needs assessment and documentation
• Provide functional business application support for mission critical applications

• Bachelor’s degree required
• At least 2 years of experience as a business analysis or Information Technology working closely with customers
• Experience in gathering and documenting user requirements (generating conversation to understand user pain points in order to diagnose and capture requirements)
• Facilitation experience in end-user system training
• At least 2 years experience in system analysis and/or application program design
• Understanding of call center modes/methodology and technology
• Excellent analytical and documentation skills
• Excellent written and verbal communications skills
• Strong understanding of System Development Life Cycle
• Demonstrated ability to work in a team environment
• Demonstrated ability to set and manage priorities
• Demonstrated ability to manage conflict resolution

Preferred Background

• Experience in assessing business requirements for call center routing
• Experience in a call center / customer contact center environment
• Experience in a medical information environment
• Proven releases/projects delivered on target (budget, time, quality)
• Demonstrates a high confidence/satisfaction in requirements definition resulting in a reduction in amount of rework and development time/iteration
• Satisfactory application support levels