Customer Service Manager

Customer Service Manager

About BlueGolf

BlueGolf is the leading application service provider for the golf industry. We are the power behind many of the top Amateur, PGA, Junior, and Professional Tour organizations in North America. We are strong believers in the power of the Internet and deliver all our services via the web. Established in 2000, we are a small (<20 employees), profitable organization.  We are located in Wayne, PA (suburban Philadelphia).
 
Job Description

The Customer Service Manager will be responsible for supervising a team of Customer Service Representatives in our Wayne, PA location, to ensure excellent customer service.  The Customer Service Manager hires, trains and manages members of the customer service department. Your department is responsible for successfully managing new customer implementations and ongoing customer services. The Customer Service Manager will manage the team to accurately answer questions to meet or exceed customer expectations.  As Customer Service Manager you and your team will maintain solid customer relationships by handling questions and concerns with speed and professionalism.  The Customer Service Manager will work closely with managers in other departments, on customer implementations, trainings, and daily issues, as well as updating policies and procedures for overall client services.

Job Duties and Responsibilities

Specific duties of this position include:

·     Manage, motivate, and instruct a team of Customer Service Representatives

·      Train and Develop both Customer Service Staff and Customers on the BlueGolf system  

·      Manage new customer implementations 

·      Set and Manage customer expectations at a high level of professionalism and accuracy

·      Manage the Customer Service team to process customer questions, resolve issues, and provide same-day resolution

·      Document and proactively report customer information to Development and Sales teams

·      Develop, maintain and manage extensive customer reports

·      Ensure excellent customer satisfaction is achieved.

BlueGolf Provides

BlueGolf provides an excellent compensation plan that includes salary and bonus, medical and dental insurance, disability insurance, 401 (k) plan, life insurance, 15 days paid time off your first year and 10 company paid holidays. The salary is commensurate to your qualifications and experience.
 
To Apply

Please send an email to [Click Here to Email Your Resumé] with a resume attached in MS Word or PDF format and a cover letter in the body of the email.  Please include your recent compensation history.

• Bachelors Degree
• 2 + years Managing a Customer Service Department for a Systems Organization

·    Excellent planning, leadership, problem solving, analytical, communication, and customer service skills

•  Strong overall computer skills 
•  Strong commitment to quality customer service
•  Stellar written and verbal two-way communication skills
•  Stand-out interpersonal skills
•  A talent for decision making and multitasking under pressure
•  Ability to work well and accept challenges in a fast-paced, dynamic environment