Claim Service Assistant

At State Farm, we recognize that our workforce is the key to our business success. We have nearly 100,000 employees and agents working throughout the United States and Canada. We remain committed to maintaining an environment that enables every employee to make the greatest possible contribution. At State Farm we embrace diversity and strive to be the employer of choice for candidates of all backgrounds. If you are looking for a company that will provide you meaningful work with a competitive benefits package, consider joining our team.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?

• Provide assistance to claim handlers by performing a variety of support services (e.g., setting up claim files, filing correspondence, pulling files)
• Enter electronic claim information (e.g., subrogation, salvage information, and medical bill codes)
• Update and make corrections to claim files as directed by claim representatives
• Receive and distribute incoming mail and processes outgoing mail
• Perform receptionist and/or office switchboard duties as assigned
• Operate a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter and mailing equipment

WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?

• Customer service and organizational skills
• Ability to multitask in a fast-paced environment
• Ability to work in a team environment
• Detail oriented
• Verbal and written communication skills
• Experience with Microsoft Office software

   

ITEMS OF NOTE

ADDITIONAL INFORMATION

Candidate must possess the following skills and competencies:

• Ability to multitask at a high level
• Written and verbal communication skills
• Critical thinking skills
• Ability to accept feedback
• Computer knowledge and keyboarding skills
• Ability to provide exceptional internal and external customer service
• Punctuality and dependability
• Strong work ethic
• Ability to learn, apply, and retain information
• Ability to get along well with others/team player
• Flexible to working shifts between the hours of 7:00am - 7:00pm
• Flexible to working weekends and holidays

   

OUR TOTAL REWARDS PACKAGE

At State Farm, we offer a comprehensive compensation package that includes a competitive starting salary, annual merit reviews, and annual bonus potential. You may be eligible to participate in our comprehensive benefits package including Medical, Dental, Life and Disability Insurance, Vision, 401K Plan (Savings & Thrift in Canada), a fully funded retirement plan, and more.